Mervyn Shanth M
Bangalore
Summary
Results-driven event operations specialist experienced in managing full-scale events, budgeting, and vendor negotiations. Proven ability to coordinate cross-functional teams, handle VIP experiences, and deliver high-quality events within budget.
Overview
15
15
years of professional experience
Work History
Operations Manager
Trescon Global Business Solutions Pvt Ltd
Bangalore
04.2022 - Current
- Extensive experience handling large-scale international events across the Middle East and Asia, delivering high-impact productions in multiple global markets.
- Managed budgeting and cost control: prepared P&L, tracked overall event spend, negotiated with vendors and hotels, and compared multiple supplier quotes to secure best pricing.
- Delivered major global events including the Dubai FinTech Summit, Dubai AI Festival (DIFC), and Bangalore Skill Summit, along with other multiple flagship events across Malaysia, Jordan, Saudi Arabia, Jakarta, Bangkok, Doha, and other international locations.
- Led end-to-end event operations including venue setup, AV, staging, branding, seating layouts, technical requirements, and full on-site execution.
- Coordinated all logistics including registration setup, staff travel, visas, accommodation, speaker flights and stays, and complete ground operations.
- Handled stakeholder management across clients, sponsors, hotels, VIPs, suppliers, and coordinated internally with all departments for seamless delivery.
- Oversaw VIP services, concierge, permits, licenses, security, booth builds, and compliance, ensuring smooth execution of all event and sponsor deliverables.
Customer Success Manager
Vmeets World Technologies Pvt Ltd
01.2021 - 04.2022
- Deeply understanding of the customers' business and technology needs
- Serve as a trusted support expert to the customers by becoming the face of Vmeets to the customer
- Managing client relationships and day to day interface with the client
- Providing hands-on feature demos to help customers realize the full potential and business benefit of product capabilities and minimize the fog of uncertainty around how to add or use those features
- Platform advisor to clients by working towards achieving a successful event.
- Work with cross-functional teams, internal and external with ease and drive them towards a common goal
- Guiding the team to providing appropriate solutions to solve client issues
- Keeping up with the trends in the industry and platform capabilities of the competition
- Managing all customer communications for the accounts and ensure that all customer issues are dealt with in an efficient and timely manner
- Strong team player through cross team collaboration within Tech and with other Vmeets teams, driving a sense of urgency for usage within the organization
- Ensure retention and satisfaction of all clients
Senior Event Coordinator
Trescon Global Business Solutions Pvt Ltd
Kormangala
04.2019 - 12.2020
- Oversee the planning and implementation of new business plan for the penetrations for new markets
- Interface between clients and internal resources
- Worked with current and potential partners for key business development proposals
- Developed and updated the timeline / road map for events change, ability to deliver under tight deadlines
- Identified near-term issues and ensure cross-functional action plans are built
- Developed creative ideas for our events to ensure our event is 'better than the previous one'
- Responsible for working with clients, to get event space secured for them
Event Coordinator
Naseba Communications Pvt Ltd
Madivala
08.2011 - 03.2019
- Tailored events according to the personal taste and budget of the client - managing and exceeding expectations
- Maintained portfolios of vendors/client
- Serving as the primary point of contact
- Represented company via telephone communications and onsite events
- Managed all sort of events operations - The facility selection, contracting, transportation, pricing, accommodation, F&B selection and audio/visual service arrangements
- Researching and negotiating contracts with different suppliers (hotels, printing companies, audio-visual), presentation to the team and higher management
- Track and report cost sales and other various event statics for each event
- Research and development of new operations processes to improve the operations work flow internally and externally(e.g. visas facilitation)
CRM Team Leader
Naseba Communications Pvt Ltd
10.2014 - 12.2015
- Market research and get good and quality leads for the department and overseeing the team's work
- Generated demand for cross-sell and up sell opportunities to acquire new customers and grow the existing revenue base
- Assisted in identifying, capturing and driving value and to assist sales in generating revenue opportunities
- Maintain a deep understanding of cross industry knowledge to effectively drive greater customer engagement for specific business needs
- Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships
- Increase customer satisfaction by following up on the marketing and sales process and converting cold to hot leads
- Main function is to handle the relation between the company's past, current & future customers by researching and generating leads for the upcoming or happening events
Senior Analyst
Naseba Communications Pvt Ltd
08.2011 - 09.2014
- Worked closely with marketing team, to identify campaign target, messaging to effectively target key industries, use cases, or target customers to hit conversion target
- Assisting the marketing team to send email templates, product briefs and campaigns to clients
- Worked closely with business development team/sales team in India, Dubai, Malaysia, Chicago and Saudi Arabia to ensure leads are captured and routed to the sales team for prompt follow-up
- Performing in depth research about the industry verticals, market scenarios and company's profile using Bloomberg, Zawya, FT, E&Y, PEHub and industrial reports
Education
Bachelor of Commerce -
St. Aloysius Degree College
BangalorePUC -
St. Joseph Indian Composite PU College
BangaloreSSLC -
St. Joseph Indian High School
BangaloreSkills
- Operations
- Budgeting
- Negotiation
- Sourcing
- Coordination
- Logistics
- Planning
- Execution
- Management
- Communication
- Leadership
- Procurement
- Compliance
- Troubleshooting
- Multitasking
- Organization
- Networking
- Feedback
- Work Allocation
- Hiring
- Training
- Presentation Skills
- MS Office
- MS Excel
- MS Powerpoint
- MS Word
Languages
- Tamil
- Kannada
- English
- Hindi- Basic
Avocations
- Football
- Badminton
- Cricket
Personal Information
- ReferenceOn request
- Date of Birth: 06/29/88
Timeline
Operations Manager
Trescon Global Business Solutions Pvt Ltd
04.2022 - Current
Customer Success Manager
Vmeets World Technologies Pvt Ltd
01.2021 - 04.2022
Senior Event Coordinator
Trescon Global Business Solutions Pvt Ltd
04.2019 - 12.2020
CRM Team Leader
Naseba Communications Pvt Ltd
10.2014 - 12.2015
Event Coordinator
Naseba Communications Pvt Ltd
08.2011 - 03.2019
Senior Analyst
Naseba Communications Pvt Ltd
08.2011 - 09.2014
Bachelor of Commerce -
St. Aloysius Degree College
PUC -
St. Joseph Indian Composite PU College
SSLC -
St. Joseph Indian High School