MERY RAZIA GANDHI

Identified and analyzed operational issues to enhance company performance and customer satisfaction.
Implemented solutions based on thorough root cause analysis to resolve identified challenges.
Collaborated with cross-functional teams to drive effective problem-solving initiatives.
Reported on issue resolution outcomes to stakeholders for informed decision-making.
Championed continuous improvement efforts to optimize processes and increase efficiency.

• Data Collection and Analysis: Gather data related to complaints, delays, losses, or operational inefficiencies.
• Root Cause Identification: Ensure proper SOPs. Collaborate with relevant departments to ensure accuracy in problem identification.
• Solution Development: Propose actionable solutions to address identified root causes. Prioritize corrective actions based on impact, cost, and feasibility.
• Monitoring and Reporting: Track the implementation and effectiveness of corrective actions. Prepare detailed reports on findings, actions taken, and results achieved.
• Supporting the CRM team: Address escalated customer concerns by identifying and resolving root causes through the CRM team.