Meshach Karun Joseph Pakalapati
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities over 5+ years with a positive attitude. Willing to take on full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Escalation Representative
Wells Fargo
Hyderabad
04.2023 - Current
- Performed research on customer inquiries prior to resolving.
- Reviewed customer feedback surveys and provided recommendations for improvement.
- Investigated customer complaints and identified root cause of the issue.
- Analyzed data related to customer escalations and developed strategies for efficient resolution.
- Maintained a high level of quality assurance throughout the escalation process.
Content Review Associate
Wipro
Hyderabad
11.2021 - 08.2022
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Practiced ongoing discretion with confidential information collection and management.
- Investigated and resolved issues regarding content.
Senior Process Associate
Cognizant Technology Solutions India Private Ltd
Hyderabad
03.2020 - 05.2021
- Adapting and understanding Google My Business process and able to help customers.
- Handled calls, emails and chat process
- Met month-end reporting objectives and deadlines.
Event Manager
Golden Eagle Entertainments
Chennai
08.2018 - 01.2020
- Managed in all the areas of events
- Budgeting and Vendor management
- Celebrity Management
Data Associate
Amazon Development Centre India Pvt. Ltd
Hyderabad
03.2018 - 07.2018
- Transcribed commands given to Alexa device.
- Located and corrected data entry errors and reported to management.
- Sorted and processed incoming reports before putting data into processing software.
ERC Associate
Amazon Development Centre India Pvt. Ltd
Hyderabad
10.2017 - 01.2018
- HR for USA warehouse employees
- Handled 40-50 calls per day to address all the employee inquiries and concerns
- Great process knowledge from hiring till retirement benefits.
Education
SSC -
SR Digi School
KothagudemMEC (Mathematics, Economics & Commerce) -
Sri Medha College
HyderabadBachelor of Commerce Honours -
Loyola Academy Degree And PG College
HyderabadSkills
- Flexible and Adaptable
- Organization and Time Management
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Decision-Making
- Complaint Handling & Investigation
- Reporting and documentation
- Database Maintenance
- Customer Service
- Work Prioritization
- Customer Support
Languages
English, Hindi, Telugu
Timeline
Escalation Representative
Wells Fargo
04.2023 - Current
Content Review Associate
Wipro
11.2021 - 08.2022
Senior Process Associate
Cognizant Technology Solutions India Private Ltd
03.2020 - 05.2021
Event Manager
Golden Eagle Entertainments
08.2018 - 01.2020
Data Associate
Amazon Development Centre India Pvt. Ltd
03.2018 - 07.2018
ERC Associate
Amazon Development Centre India Pvt. Ltd
10.2017 - 01.2018
SSC -
SR Digi School
MEC (Mathematics, Economics & Commerce) -
Sri Medha College
Bachelor of Commerce Honours -
Loyola Academy Degree And PG College
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