Sharad Shekhar

Experienced Project Manager at Wipro with over 8-10 years of demonstrated success in leading large-scale IT and digital transformation projects. Skilled in guiding cross-functional teams through all phases of the project lifecycle — from initiation and planning through execution, delivery, and closure — ensuring that projects are delivered on time, within scope, and within budget.

Core strengths include:

Strong stakeholder management: adept at aligning client expectations, coordinating with internal technical teams, and maintaining healthy communication throughout the project.

Delivery governance & process discipline: well-versed with SLAs, audit compliance, risk mitigation, change management, and performance tracking.

Methodologies & tools: experience with both Agile and Waterfall frameworks; proficient in creating project charters, RACI/RASCI matrices, RAID/RLS/RACI documents, schedule/budget estimations, dashboards, MIS & reporting.

Talent & resource management: capable of forecasting resource needs, recruiting or mobilizing the right skills, managing team onboarding and training, handling attrition, and maintaining high levels of morale and productivity.

Operational excellence & cost control: strong focus on optimizing delivery structures, reducing inefficiencies, ensuring contractual / SLA compliance, and leveraging automation or process improvements to reduce cost and improve quality.

Passionate about driving results in dynamic environments, ensuring client satisfaction and continuous improvement, while also developing internal capabilities and fostering innovation.

• Meeting customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Worked with multiple customers in shared support model to understand needs and provide excellent service.

• Administering delivery of high performing service support including IT Service Desk, Technical Support Teams, and VIP Support.
• Working as Owner of incident, Request, Change, and Escalation process for ensuring high levels of performance.
• Core owner of escalation process, major incidents ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
• Driving internal and third-party service review meetings covering performance, service improvements, quality, and processes.
• Putting in place training services to educate staff on how to use meeting room and collaborate technology effectively.
• Managing desktop computing environment to ensure that laptops, PCs, and other access devices are built and maintained to high standards of performance and security.
• Ensuring that patching and anti-virus updates are performed promptly and effectively.
• Assessing day-to-day performance of technology teams ensuring Service Level Agreement and resolution criteria are met.
• Initiated plans to improve customer relations, quality standards and service efficiency.

Results-oriented Automation Lead with extensive experience driving digital transformation through automation, RPA, and infrastructure-oriented process optimization. At Microland, I lead end-to-end automation initiatives that improve operational efficiency, reduce manual effort, and enhance reliability across IT operations and application services.

Core Competencies & Skills:

Automation Strategy & Architecture: Define and execute automation roadmaps; select and deploy appropriate automation frameworks and tools (e.g. RPA, workflow/orchestration, bots) to align with Microland’s goal of delivering “AutomatedOps” in application managed services.


Process & Workflow Automation: Automate repetitive, high-volume tasks (incident resolution, service requests, provisioning, backups, patch management etc.) to reduce turnaround time (TAT) and Mean Time To Resolve (MTTR).

Cross-Functional Collaboration: Work closely with infrastructure, cloud operations, application teams, and business stakeholders to identify automation candidates, integrate tools and ensure end-to-end seamless delivery.

Team Leadership & Enablement: Lead a team of engineers, mentor talent, define best practices and standards, ensure maintainability, scalability, and performance of automation solutions.

Operational Excellence: Monitor, measure and optimize performance metrics; reduce costs, improve service quality, increase system availability and user satisfaction.

Key Deliverables / Impact Areas:

Spearheaded automation which delivers improvements in operational metrics such as faster incident resolution, reduced manual workload, higher patch compliance, and lower support & provisioning times. (ex: Microland’s Intelligeni platforms automating IT operations across VMs, patching, end-user tasks etc.)


Align automation efforts to support managed application services (Application Managed Services), dev-ops / cloud operations, container management, middleware monitoring & support, etc., reducing operational overhead and increasing reliability.

Build reusable frameworks, documented best practices, workflows and dashboards that allow order, visibility and predictability in automation deployment, change management, and incident handling.

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Improved system by adding new features and infrastructure, enhancing productivity.
• Maintained and administered computer networks and environments, including computer hardware, software and applications.
• Diagnosed, troubleshot and resolved network and system problems.
• Provided client support on system operation and troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Enhanced and reconstructed computer systems resulting in increased efficiency for business end-users.

• Evaluated and adopted new technologies to address changing industry needs.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Configured hardware, devices and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
• Configured, installed and upgraded Communication Tool like Webex.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.