Metria Jansen
Indianapolis
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
La Quinta Inn & Suites In
05.2024 - 04.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Assistant Manager
Crumbl Cookies
09.2022 - 01.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Cook
Paradise Grill and Cafe
07.2021 - 05.2022
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shift Lead
MOD Pizza
09.2019 - 07.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Taught company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Shift Lead
KFC Taco Bell
03.2017 - 08.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Psychology
University of Idaho
Moscow, ID05-2025
Skills
- Problem-solving skills
- Recognizing antecedent behaviors and resolving conflict
- Policy administration
- Facilitating employee relations and conflicts
- Complaint resolution
- Time management
- Administrative skills
Timeline
Front Desk Clerk
La Quinta Inn & Suites In
05.2024 - 04.2025
Assistant Manager
Crumbl Cookies
09.2022 - 01.2024
Cook
Paradise Grill and Cafe
07.2021 - 05.2022
Shift Lead
MOD Pizza
09.2019 - 07.2021
Shift Lead
KFC Taco Bell
03.2017 - 08.2019
Bachelor of Science - Psychology
University of Idaho
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