Mohd Furqan
East Delhi
Summary
Dedicated professional with a Bachelor's degree in Hindi Honors from P.G.D.A.V. College, Delhi University. 8 months of experience as a Practitioner at Concentrix Daksh Services India Pvt. Ltd., handling international chat process for Amazon.com. 6 years in the Garments Industry as a Salesman and Cashier. Currently excelling as a Sr. Claims Associate at Optum Global Solutions India Pvt Ltd since January 2023. Recognized for consistently meeting quality standards and exceeding targets with multiple employee of the month awards such as Rockstar, GEM, and Unicorn Awards.
Overview
9
9
years of professional experience
Work History
Sr. Claims Associate
Optum Global Solutions India Pvt Ltd
01.2023 - Current
- Processed claims efficiently using Facets, maintaining high quality standards.
- Earned numerous employee of the month recognitions including Rockstar, Unicorn, and GEM awards.
- Ensured timely completion of targets while upholding quality.
- Served as SME (TL) during TL's absence. (Auditing claims for quality, Provided coachings to PIP issued colleagues, Escalated client's issues, organized training session's for teammates, etc.)
Cashier and Salesman
Ziyaa Gaents
05.2016 - 11.2022
- Managed cash transactions with an average accuracy of 99% and consistently exceeded daily sales targets by 15%.
- Provided exceptional customer service, resulting in a 20% increase in customer satisfaction scores over a period of 12 months.
- Implemented inventory management strategies that reduced stock discrepancies by 25% and improved overall stock accuracy.
Customer Service Executive
Concentrix
05.2016 - 01.2017
- Executed development and implementation of customer retention strategies, yielding a 25% increase in customer loyalty.
- Orchestrated a team of 5 CRM associates to optimize customer communication, enhancing response time by 40%.
- Leveraged CRM software for in-depth analysis of customer data, customizing interactions and driving a 15% surge in customer satisfaction.
Education
B.A. - Hindi (H)
Delhi University
05.2016
Skills
- Claims adjustment
- Claims auditing
- Complex claims experience
- Claims support
- Claims trend analysis
- Workflow management
- Regulatory compliance
- Data analysis
- Problem-solving
- Critical thinking
- Verbal and written communication
- Skilled in MS office
Languages
Hindi
English
Urdu
Hobbies and Interests
- Playing Cricket
- Watching Documentaries
- Reading Novels and Books
Total Work Experience
9 Years 1 Months
Timeline
Sr. Claims Associate
Optum Global Solutions India Pvt Ltd
01.2023 - Current
Cashier and Salesman
Ziyaa Gaents
05.2016 - 11.2022
Customer Service Executive
Concentrix
05.2016 - 01.2017
B.A. - Hindi (H)
Delhi University
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