M Firoz Baig
Customer Support And Sales
Hyderabad
Summary
Logical Customer service representative bringing years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support and Sales
Mom And Paw
11.2021 - 4 2022
- Increased sales by developing and implementing effective sales strategies.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
Technical Support Representative
Sitel
11.2012 - 9 2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided support for networking protocols and characteristics
- Assisted customers with product selection based on stated needs, proposed use and budget
- Activated accounts for clients interested in new services.
Business Development Manager
Makers Of Milkshakes
05.2016 - 08.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Represented company and promoted products at conferences and trade association meetings
- Consulted with product development teams to enhance products based on customer interest data
- Performed research to uncover potential target areas markets and industries
- Created reports and presentations detailing business development activities and implemented successful approaches to revitalize under performing product lines and create profit-generating enterprises
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Senior Technical Support Specialist
Tech Mahindra
09.2013 - 04.2016
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
B.E in Mechanical Engineering - undefined
CBIT
08.2006 - 05.2010
Skills
Technical support
Relationship building and management
Relationship building and rapport
Business development and planning
Customer support
Order management
Accomplishments
- Always had the best customer satisfaction score and Average handling time.
- Awarded best employee of the month thrice in Tech Mahindra.
- Achievements/Tasks
- Resolved product issue through consumer testing.
Personal Information
- Date of Birth: 02/24/89
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support and Sales
Mom And Paw
11.2021 - 4 2022
Business Development Manager
Makers Of Milkshakes
05.2016 - 08.2021
Senior Technical Support Specialist
Tech Mahindra
09.2013 - 04.2016
Technical Support Representative
Sitel
11.2012 - 9 2013
B.E in Mechanical Engineering - undefined
CBIT
08.2006 - 05.2010
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