MD GULAB ANSARI
Customer Care Executive
A-46 Agar Nagar Prem Nagar-3 Kirari Rohini
Summary
Experienced aviation customer service professional seeking a challenging role to utilize strong interpersonal skills and ability to handle diverse customer needs. Committed to providing personalized and exceptional service, goal is to create memorable travel experiences for passengers. With a background in hospitality, well-prepared for management roles and have a proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results allows for effective staff management, budget oversight, and strategic planning. Reliable and flexible in fast-paced environments, consistently meeting changing needs with ease.
Overview
5
5
years of professional experience
Work History
TERMINAL OPERATION
ATH SUPPORT SERVICE PVT LTD GMR
08.2024 - Current
- Lost & found making LP list identify & successful delivery
- Seamless airport operations
- Manage passenger follow in peak hour from entry gate to check-in counter, immigration, & security
- Evaluating and building relationships with Airlines, Vendors & security agencies
- Liaisoning with AOCC & trolley staff
- Implemented innovative technology solutions to improve operational visibility, control, and decision-making capabilities.
- Improved communication between departments by facilitating regular meetings and information sharing sessions.
- Optimized resource allocation for improved throughput and reduced dwell time.
- Enhanced terminal efficiency by streamlining operations and implementing performance-driven processes.
- Supported staff through change management initiatives associated with new policies or technology implementations.
- Established standard operating procedures to increase consistency across shifts and teams.
- Handled customer complaints and revised process to improve service, boosting customer service scores 100%.
- Monitored employee performance and productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Increased customer service ratings significantly through personable service.
TERMINAL OPERATION
UPDATER SERVICES PVT LTD. GMR
05.2023 - 07.2024
- Lost & found making LP list identify & successful delivery
- Seamless airport operations
- Manage passenger follow in peak hour from entry gate to check-in counter, immigration, & security
- Evaluating and building relationships with Airlines, Vendors & security agencies
- Liaisoning with AOCC & trolley staff
- Implemented innovative technology solutions to improve operational visibility, control, and decision-making capabilities.
- Improved communication between departments by facilitating regular meetings and information sharing sessions.
- Optimized resource allocation for improved throughput and reduced dwell time.
- Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities.
- Enhanced terminal efficiency by streamlining operations and implementing performance-driven processes.
- Increased customer satisfaction by addressing concerns promptly and implementing tailored solutions.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
Aadhar Operator
GG STAFFING PVT LTD
11.2019 - 01.2023
- Team Handling
- Biometric verification
- Aadhar Enrolments
- Documents Verification
- Trained new operators on equipment usage and safety protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
Bachelor Of Arts - Arts
DELHI UNIVESITY
New Delhi, India09-2022
Intermediate 12th - Arts With Economics
CBSE
New Delhi, India05-2019
Diploma In Software Management - MS Office, Excel, Outlook
GOLDEN BRIGHT FOUNDATION ACADEMY
New Delhi, India12-2017
Matriculation - 10th
CBSE
New Delhi, India05-2017
Skills
- Management Skills
- Creativity
- Time Management
- Critical Thinking
- Leadership
- Guest complaint resolution
- Guest services management
- Guest relations management
- Staff scheduling
- Interpersonal communications
- Incident response
- Stakeholder communication
- Operations management
- Staff supervision
- Customer service
- Team leadership
- Organizational skills
- Decision-making
- Customer service management
- Relationship building
- Customer relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Computer skills
- Guest relations
- Complaint handling
- Documentation and reporting
- Reservation processing
- First aid training
- Ground support coordination
- Passenger services
- Aviation safety
- Problem-solving
- Multitasking Abilities
Accomplishments
- Management Excellence Award, 05/2023
- Spot Award From Terminal Manager, AOCC, CTOO, 05/2024
Languages
English
Hindi
Urdu
customer profiling
Customer profiling focuses on identifying the key characteristics and behaviors of our ideal customer, allowing us to tailor our marketing and sales strategies to effectively reach and engage them. We primarily segment our customers based on demographics, psychographics, purchase behavior, and geographic location to create a comprehensive picture of who our best customers are.
Timeline
TERMINAL OPERATION
ATH SUPPORT SERVICE PVT LTD GMR
08.2024 - Current
TERMINAL OPERATION
UPDATER SERVICES PVT LTD. GMR
05.2023 - 07.2024
Aadhar Operator
GG STAFFING PVT LTD
11.2019 - 01.2023
Bachelor Of Arts - Arts
DELHI UNIVESITY
Intermediate 12th - Arts With Economics
CBSE
Diploma In Software Management - MS Office, Excel, Outlook
GOLDEN BRIGHT FOUNDATION ACADEMY
Matriculation - 10th
CBSE
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