MH SHARAN
Bangalore
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
24
24
years of professional experience
Work History
Chief Executive Officer (CEO)
Gallops Food Plaza & Gallops Eateria
2023.06 - Current
- Directed the overall strategic planning and execution for Gallops Food Plaza and Gallops Eateria, aligning business objectives with the company’s vision and mission.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Led a diverse team of 1000 employees, promoting a collaborative and productive work environment
- Conducted market analysis and feasibility studies for potential new outlets, ensuring informed decision-making for location expansions
- Identified and capitalized on growth opportunities, successfully expanding Gallops Food Plaza along highways and launching Gallops Eateria in urban centers
- Established and nurtured relationships with franchisees, providing comprehensive support and guidance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Head – Parlour Operations
Lotte Group - HAVMOR
2022.06 - 2023.05
- Responsible for managing the opening and operations of all the Ice Cream Parlours Pan India
- Developed long-term strategy for parlors and led execution
- Conducted due diligence of developing target Company Owned and franchisee Parlours
- Liaised with the respective Government/Statutory Authorities to procure necessary licenses and documentations
- Led the operations and production team to deliver within specific standards and schedules required
- Optimized revenue and cost lines to consistently grow top line and bottom line
- Managed overall costs including material, equipment, manpower, etc
- Maintained and improved the overall performance of the Parlour Business on a regular basis
- Managed a large franchise network and built long-term relationships
- Developed marketing strategies and promotion plans to successfully market the Parlours
- Managed and supervised the crew staff to ensure maximum utilization of allocated manpower
- Ensured strict compliance with all relevant Hygiene and Safety legislation and requirements
- Adhered to all other compliance including licenses and local/regional/national applicable rules and regulations
- Maintained close, professional, and effective links with all external contractors/suppliers
- Managed internal stakeholders including IT, sales, marketing, supply chain, etc
- Handled responsibilities for special events held at the Parlours.
VP Operations
SAFPL- A Unit of Pakashala and Nandi Upachar
2020.11 - 2022.05
- Developed business strategies
- Standardized operations and set up SOP's
- Set targets and goals for the operations
- Generated sales leads through corporate tie-ups and ODC
- Deployed resources to cross-functional teams, supporting achievement of broader company goals
- Assessed the operations of a restaurant and provided solutions to increase efficiency and drive down costs
- Finalized vendors based on quality, quantity, size, and weight of raw material
- Developed menu selections in consultation with the theme of the restaurant and the target audience
- Improved the employee hiring and training process
- Streamlined the hiring process and reshaped company culture through training programs
- Restructured the organization and planned workforce to minimize attrition
- Checked day-to-day operations and MIS reports
- Assisted CMD in the financial health of the company
- Increased brand visibility across the market through a proper marketing plan
- Introduced growth drivers.
General Manager
North, Coffee Day Essentials Ltd
2019.04 - 2020.09
- Responsible for setting up the new wing of CDGL, Coffee Day Essentials Limited, with a target to open retail stores across North India
- Managed sales of all Essential stores across North India
- Handled vendor management, people management, and legal requirements
- Generated footfall through marketing and introduced new products
- Monitored profit and loss of the stores
- Oversaw sales and revenue targets
- Assessed restaurant operations and provided solutions to increase efficiency and drive down costs
- Finalized vendors based on quality and value tie-ups
- Developed menu selections in consultation with the theme of the restaurant and the target audience
- Improved the employee hiring and training process
- Ensured all licenses and legal requirements were fulfilled
- Managed profitability across stores
- Oversaw the day-to-day operations and MIS reports
- Increased brand visibility through marketing plans and food festivals
- Introduced growth drivers.
General Manager Operations
North, Coffee Day Global Ltd -India
2015.04 - 2019.03
- Spearheaded the complete business operations with liability of profitability
- Administered 700 stores with a revenue of 250 crores per month
- Managed a manpower of 3000 members across the territory
- Formulated profit center budget for operational/business development activities
- Identified and evaluated new growth sectors
- Interacted with venture capitalists and strategic investors for funding
- Realized pre-planned sales and revenue targets
- Developed new sales avenues and bagged sales orders
- Oversaw competitor/market analysis
- Charted out new sales avenues in the market
- Strategized long-term and short-term business directions
- Identified and evaluated new growth sectors
- Interacted with venture capitalists and strategic investors for funding.
Regional Manager Operations
North India
2010.02 - 2015.03
- Administered 250 stores with a revenue of 15 crores per month
- Managed different states across North India
- Drove business development across the region
- Managed an employee strength of 1000
- Allocated budget across the cafes
- Drove profitability across the stores
- Oversaw the day-to-day operations and MIS reports
- Ensured target vs achieved for expenses
- Administered the 70 stores with a revenue of 5 crores per month in East India
- Managed East India as a region
- Managed an employee strength of 750 across different states
- Supported parallel departments across East India
- Ensured profitability across stores
- Allocated budget across cafes
- Reviewed the performance across the city
- Administered the 50 stores with a revenue of 2.5 crores per month in Bangalore
- Imparted training to the team and trainees
- Monitored on-the-job training
- Engaged in sales analysis and inventory management
- Interacted with customers for smooth running of store operations
- Engaged in market research and promoted new products
- Ensured profitability across stores
- Allocated budget across cafes
- Reviewed the performance across the city.
Area Manager Operations
Coffee Day Global Ltd -Bangalore
2004.04 - 2005.09
- Managed 15 individual stores with sales of 1.2 crores per month
- Managed a team of 106 employees including 10 store managers
- Resolved customer complaints
- Identified and developed new streams for long-term revenue growth
- Ensured profitability across stores
- Administered the 70 stores with a revenue of 5 crores per month in East India
- Managed East India as a region
- Managed an employee strength of 750 across different states
- Ensured profitability across stores
- Administered the 50 stores with a revenue of 2.5 crores per month in Bangalore
- Imparted training to the team and trainees
- Monitored on-the-job training
- Engaged in sales analysis and inventory management
- Interacted with customers for smooth running of store operations
- Engaged in market research and promoted new products
- Ensured profitability across stores.
Front Office Executive
Calicut, Taj Hotels
2000.04 - 2002.01
- Greeted and welcomed guests
- Maintained security and telecommunication systems
- Filed incident reports and documented problems and disturbances
- Directed guests and answered their questions.
Education
Bachelor of Hotel Management -
Hotel Management MMCHM
04.1999
B .Com - undefined
St Aloysius College -Mangalore
01.1994
Skills
- Strategic Business Planning
- P&L Management/Budget Planning
- Business Development
- Stakeholder Management (Business/ Client)
- Problem-Solving
Accomplishments
- Successfully administered multiple geographies with new Business Development across the year with a target of minimum 50 new stores.
- Nurtured and led a team of around 3000 members in sourcing, managing and implementing new business opportunities; mentoring, coaching and imparting training's to the team and developing inputs required by the store staff to equip them with the skills to understand and fulfill consumer needs.
- Recognized for achieving the monthly targets of sales and profitability year-on- year and thereby drove a growth of 15% every year across the territory; streamlined maximum expansions of around 35 stores.
- Worked as a Team Leader and achieved minimum attrition of 5% across the territory Year on year.
Link
https://www.linkedin.com/in/sharan-m-h
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Dob
02/10/1976
Personal Information
Nationality: Indian
Timeline
Chief Executive Officer (CEO)
Gallops Food Plaza & Gallops Eateria
2023.06 - Current
Head – Parlour Operations
Lotte Group - HAVMOR
2022.06 - 2023.05
VP Operations
SAFPL- A Unit of Pakashala and Nandi Upachar
2020.11 - 2022.05
General Manager
North, Coffee Day Essentials Ltd
2019.04 - 2020.09
General Manager Operations
North, Coffee Day Global Ltd -India
2015.04 - 2019.03
Regional Manager Operations
North India
2010.02 - 2015.03
Area Manager Operations
Coffee Day Global Ltd -Bangalore
2004.04 - 2005.09
Front Office Executive
Calicut, Taj Hotels
2000.04 - 2002.01
Bachelor of Hotel Management -
Hotel Management MMCHM
B .Com - undefined
St Aloysius College -Mangalore
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