MANOJ KUMAR
GURUGRAM
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Team Lead – Patient Care Specialist
Hexa Health, Gurugram
Gurugram
04.2023 - Current
- Supervised a team of [10] Patient Care Specialists, overseeing daily operations and ensuring the timely and compassionate delivery of care.
- Served as the primary liaison between patients, medical staff, and administrative departments to streamline communication and enhance care coordination.
- Developed and implemented training programs that improved team efficiency and reduced patient wait times.
- Monitored and evaluated team performance, providing coaching and feedback to drive professional development.
- Handled complex patient concerns and escalations with empathy and professionalism, maintaining high patient satisfaction scores.
- Led initiatives to improve same-day surgery patient support, resulting in a [85%] increase in successful discharges.
Business Development Manager
Pristyn Care, GHV Advanced Care Private limited, Gurugram
Gurugram
03.2022 - 04.2023
- Directly impact revenue generation and consult patients about the service through structured discussions.
- Understand Patient profiles & problems to explain the benefits of our services.
- Hand holding the patients throughout their journey for a better experience.
- Directly impact revenue generation by advising patients about the services through structured discussions and convincing them for surgeries.
- Understanding a patient's profile and resolving their queries to make them better understand the benefits of Pristyn's services.
- Coordinating with different departments and juggling multiple tasks to achieve the desired result.
- Owning up the responsibility and able to plan weekly and monthly targets.
- Being sensitive to a patient's needs and guiding them throughout their journey.
Corporate Sales Manager
Bridge Group Solutions, Gurugram
Gurugram
02.2021 - 11.2021
- Improve performance and achieve set goals. Compile, Analyze, and interpret sales data to provide reports to Management on performance. Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement
Business Development Executive
P&M Trading Co. , Gurugram
Gurugram
08.2017 - 07.2018
- Oversee the sales process to attract new clients. Maintain fruitful relationships with clients and address their needs effectively. Research and identify new market opportunities. Foster a collaborative environment within the organization
Education
MBA - Marketing/Finance
Institute of Information Technology & Management
New Delhi12-2020
TRAINING - A Study of The Marketing Strategies Adopted
Institute of Information Technology & Management
NEW DELHI02-2020
TRAINING - PROJECT UNDER TAKEN
Bridge Group Solutions
Gurugram08-2019
BBA - Financial Accounting
Govt. PG College Sector-9, Gurugram
Gurugram07-2017
Skills
- Completed the certificate course "digital unlocked" from Google Advance Diploma in Computer Accounting Professionals of One
Year (Accredited from DOEACC) Govt of India Computer proficiency with knowledge of Ms Word, Excel, Power point, Internet Interpersonal, Presentation skills, optimistic, Good at
organizing, creative, quick learner, leadership, Management
Affiliations
o Participation in Student exchange programme 2019.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Accomplishments
- Alchemist Best Team Leader for 2 time's.
- Captain America award for 2 times for Team Growth.
- Best patient care experience award.
- Second prize in the District Quiz Competition.
- Gold medallist in shooting (State level NCC).
- Best march past Trophy on Republic day (NCC).
Work Preference
Work Type
Full TimeImportant To Me
Career advancementCompany CultureHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingTimeline
Team Lead – Patient Care Specialist
Hexa Health, Gurugram
04.2023 - Current
Business Development Manager
Pristyn Care, GHV Advanced Care Private limited, Gurugram
03.2022 - 04.2023
Corporate Sales Manager
Bridge Group Solutions, Gurugram
02.2021 - 11.2021
Business Development Executive
P&M Trading Co. , Gurugram
08.2017 - 07.2018
MBA - Marketing/Finance
Institute of Information Technology & Management
TRAINING - A Study of The Marketing Strategies Adopted
Institute of Information Technology & Management
TRAINING - PROJECT UNDER TAKEN
Bridge Group Solutions
BBA - Financial Accounting
Govt. PG College Sector-9, Gurugram
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