M H Rafiq Attari

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Engaged employees in business processes with positive motivational techniques.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Based On Performance and rating Elevated as Branch Manger and Placed as BM at Gandhi Nagar Branch till Oct -2023.

. Later From Oct -2023 Moved to Nrupathunga Road Branch as

Branch Manager.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

• Strengthened client relationships by providing personalized financial advice and comprehensive portfolio management.
• Leveraged expertise in relationship management to retain valuable clients amidst competitive market pressures.
• Managed high-net-worth clients'' portfolios, ensuring optimal asset allocation for risk tolerance and investment objectives.
• Expanded the Preferred Relationship Manager program, acquiring new clients through targeted marketing efforts and referrals.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Cross-sold bank products and services to meet customer needs and provide options.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Promoted financial products by maintaining excellent service offering knowledge. Till 2011 worked as PB at Koramangala Main Branch.
• During the Year 2011 based on Performance Elevated to Role of Preferred Relationship Manager ,at Frazer Town Branch.
• Based on Work Performance in the Year 2013 Elevated as Imperia Relationship Manager, At Frazer Town Branch.
• Till Oct- 2019 Worked as Imperia Relationship Manager and Based

On Performance and rating Elevated as Branch Manger and Placed

as BM at Gandhi Nagar Branch till Oct -2023.

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