MI SIDDIQUI
Operations Manager
New Delhi,Delhi
Summary
Results-driven Operations Manager with 11+ years of experience in transportation, logistics, and fleet operations. Proven expertise in performance management, SOP development, safety protocol implementation, and operational excellence. Demonstrated ability to lead cross-functional teams, optimize KPIs, and drive process improvements using data-driven strategies. Strong proficiency in fleet tracking systems, data analysis, and escalation management across multi-city operations.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Manager – Operations
ONMOVE
09.2021 - Current
- Enhanced performance metrics from 50% to 90% through data-driven strategies and KPI monitoring.
- Managed fleet operations for 650+ vehicles across five cities, optimizing routes and workflows.
- Reduced operational incidents by 95% and accidents from 10 to 1 through safety programs.
- Standardized processes for vehicle allocation, route planning, and quality control across centers.
- Onboarded 200 vehicles in three weeks during peak season, increasing revenue from ₹5 Cr to ₹8 Cr.
- Implemented automated systems for workforce scheduling, payroll management, and vendor cost optimization.
- Executed driver engagement programs, raising retention rates and satisfaction scores.
Assistant Manager – Operations
Kapoor Diesels Garage Pvt. Ltd.
01.2021 - 09.2021
- Managed SLA issues, customer escalations, and performance gaps with documented resolutions.
- Tracked weekly and monthly KPIs to ensure timely issue resolution and SLA compliance.
- Conducted structured training programs for new team members to enhance productivity.
- Provided detailed vehicle-level cost and revenue recommendations based on performance analysis.
Assistant Manager – Operations
Venture Supply Chain Pvt. Ltd.
06.2019 - 01.2021
- Directed cross-functional teams overseeing 1,285 vehicles across 28 depots in India.
- Engaged with customers to resolve escalations and enhance service quality.
- Tracked KPIs weekly to ensure consistent achievement of sales and performance targets.
- Executed strategic operational decisions during senior management's absence.
Regional Transport Manager
Parnami Logistics
08.2017 - 05.2019
- Managed route planning and warehouse coordination for FMCG clients, including Parle Agro, GSK,Godrej,Storia and J&J.
- Oversaw financial processes and KPI tracking for over 200 drivers and more than 40 ground staff.
- Ensured adherence to regulatory compliance and implemented safety protocols across transportation operations.
Team Leader
Control Tower Operations
02.2015 - 07.2017
- Strategized logistics performance management and MIS reporting for major clients.
- Monitored turnaround times, resolved delays, and ensured damage-free deliveries.
- Managed relationships with high-profile logistics clients, including Amazon, Flipkart, and Hero Motors.
- Supervised operational teams to ensure consistent compliance with service level agreements.
- Specialized in express delivery operations adhering to strict service level agreements.
Education
MBA - Supply Chain Management
Sikkim Skill University
Sikkim01.2025
B.Tech - Mechanical Engineering
Dr. A.P.J Abdul Kalam Technical University
M.P01.2020
Skills
- Fleet management and optimization
- Vehicle tracking systems
- Cost efficiency strategies
- Safety compliance standards
- Standard operating procedures (SOP)
- Microsoft Excel and Google Sheets
- Presentation skills in PowerPoint
- Fleet management software expertise
- GPS tracking technologies
- Key performance indicator (KPI) analysis
- Performance dashboard creation
- Trend analysis techniques
- Management information systems (MIS) reporting
- Leadership and team training
- Driver performance oversight
- Process automation solutions
- Escalation management strategies
- Stakeholder engagement and management
- Data-driven decision-making
Accomplishments
- Spotted Award – Cost reduction in fleet maintenance at Zast Logisolutions (within 6 months)
- Spotted Award – Exceptional performance in fleet operations at Zast Logisolutions (1st month)
- Employee of the Year – VSCPL (FY 2019–20) among 600+ employees
- Silver Medalist – Interstate Taekwondo Championship
- 95% Incident Reduction – Successfully implemented safety programs reducing accidents from 10% to 1%
- 40% Performance Improvement – Data-driven strategies improved operational KPIs from 50% to 90%
Certification
1. Udemy: Microsoft Excel - Excel from Beginner to Advanced.
2. Udemy: The Complete SQL Bootcamp: Go from Zero to Hero.
3. Google: Decisions, Decisions: Dashboards and Reports.
Technical Skills Tools
Fleet management, Route optimization, Vehicle tracking, Cost reduction, Safety compliance, SOP development, MS Excel, Google Sheets, PowerPoint, Fleet Robo, Wheels, Trimble, FleetX, GPS Tracking Systems, Onmove Portal, KPI analysis, Performance dashboards, Trend analysis, MIS reporting, Leadership, Driver performance management, Team training, Process automation, Escalation handling, Stakeholder management, Data-driven decision making
Languages
- English
- Hindi
- Urdu
Core Competencies
End-to-end driver onboarding, training, and retention programs, Driver KPI monitoring and performance management (on-time delivery, safety, utilization, customer satisfaction), Structured training program development aligned with compliance and safety standards, Performance reviews, coaching, and corrective action implementation, SOP documentation and standardization for escalation protocols and route planning, Process improvement methodologies and efficiency optimization, Safety enhancement programs and compliance management, Primary escalation point for operational issues and compliance breaches, Root cause analysis and preventive measure implementation, Incident documentation and service disruption mitigation, Fleet and driver operations dashboards and real-time reporting, Data-driven decision making and trend analysis, Google Sheets, Excel, PowerPoint, Fleet Robo, Wheels, Trimble, FleetX, GPS Tracking Systems, Stakeholder management and cross-team coordination, Customer escalation resolution and service improvement
Personal Information
- Passport Number: N5518308
- Passport Date Of Issue: 09/12/15
- Passport Place Of Issue: Patna
- Father's Name: Mohd Manzarul Islam Siddiqui
- Date of Birth: 09/02/96
- Nationality: Indian
- Marital Status: Single
Disclaimer
- I hereby declare that all the information stated in this CV is true to the best of my knowledge and belief, and I also understand that any discrepancy found in any of the above statements will render me liable for cancellation of candidature, debarment, or appointment at any stage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager – Operations
ONMOVE
09.2021 - Current
Assistant Manager – Operations
Kapoor Diesels Garage Pvt. Ltd.
01.2021 - 09.2021
Assistant Manager – Operations
Venture Supply Chain Pvt. Ltd.
06.2019 - 01.2021
Regional Transport Manager
Parnami Logistics
08.2017 - 05.2019
Team Leader
Control Tower Operations
02.2015 - 07.2017
MBA - Supply Chain Management
Sikkim Skill University
B.Tech - Mechanical Engineering
Dr. A.P.J Abdul Kalam Technical University