Summary
Overview
Work History
Education
Skills
Timeline
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Mia Poe

Indianapolis

Summary

Dynamic professional with a positive attitude and strong customer service skills, experienced as a Delivery Driver at Amazon Flex. Proven ability to enhance customer satisfaction through timely deliveries and effective route planning. Adept at teamwork and time management, ensuring smooth operations while maintaining safety and quality standards.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Amazon Flex
01.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Machine Operator

Hitachi Astemo Indiana
08.2019 - 11.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Cashier Team Lead

Family Dollar
08.2015 - 07.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Diploma - General Studies

Olive Harvey College
Chicago, IL
05.2003

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Delivery Driver

Amazon Flex
01.2022 - Current

Machine Operator

Hitachi Astemo Indiana
08.2019 - 11.2020

Cashier Team Lead

Family Dollar
08.2015 - 07.2017

Diploma - General Studies

Olive Harvey College

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Mia Poe