Mica Pershing
West Terre Haute
Summary
Experienced leader in phlebotomy, known for enforcing safety protocols and implementing quality control measures. Committed to delivering exceptional patient care while training and developing staff to uphold the highest standards.
Overview
12
12
years of professional experience
Work History
Outreach Phlebotomy Supervisor
Union Hospital
Terre Haute
10.2021 - Current
- Supervised phlebotomy team, ensuring adherence to safety protocols and procedures.
- Coordinated scheduling for blood collection services across multiple departments.
- Trained new staff on best practices in blood collection and patient interaction.
- Monitored inventory of supplies and ordered materials to maintain operational efficiency.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Developed training materials to enhance staff knowledge of phlebotomy techniques and standards.
- Implemented quality control measures to ensure accurate specimen handling and processing.
- Developed schedules for orders, draws and processing of blood samples.
- Trained and supervised phlebotomists and lab assistants.
- Directed activities of phlebotomy department.
- Obtained blood specimens through venipunctures and fingersticks.
- Collaborated with laboratory personnel to streamline workflow and improve service delivery.
- Communicated with professionals concerning tests falling outside normal ranges.
- Answered special calls promptly to deliver exceptional service.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Managed inventory control systems, ordering supplies as needed while monitoring budgets.
- Evaluated employee skill and quality of care against performance benchmarks.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Monitored logs to verify adherence to draw and testing schedules.
- Provided support during emergency situations involving blood draws or specimen collections.
- Facilitated effective communication between team members, other departments and outside facilities.
- Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Reviewed patient records for completeness prior to testing or drawing specimens from patients.
- Collaborated with physicians, nurses and other healthcare professionals to develop plans for improved patient care.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Identified patients using proper procedures prior to specimen collection.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Educated patients on specimen collection procedures and post-draw care.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Collaborated with laboratory personnel to resolve specimen issues.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
MLT
Union Hospital
Terre Haute
06.2014 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Performed routine laboratory tests on patient samples for accurate diagnosis.
- Operated and maintained laboratory equipment to ensure optimal performance.
- Analyzed blood and tissue specimens using automated systems and manual techniques.
- Documented test results meticulously in electronic health records for physician review.
- Collaborated with healthcare professionals to discuss lab findings and recommendations.
- Trained junior staff on lab procedures and safety protocols to promote compliance.
- Assisted in inventory management of lab supplies and reagents for efficient operation.
- Adhered to safety standards while handling hazardous materials in the laboratory environment.
- Performed laboratory tests, such as blood counts, urinalysis and culture tests, to detect abnormalities in patients' samples.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Conducted routine maintenance on laboratory equipment to ensure proper functioning.
- Communicated with teammates and various departments within facility for smooth transfer of information and operations.
- Ordered laboratory supplies to maintain inventory stock.
- Verified the accuracy of test results before releasing them to physicians or other healthcare professionals.
- Ensured accuracy of results by evaluating quality control data.
- Collected and prepared clinical specimens for analysis.
- Operated sophisticated lab instruments and equipment to analyze specimens.
- Reviewed medical orders for completeness and accuracy prior to testing.
- Reviewed and interpreted technical manuals and scientific journals to maintain latest industry knowledge on best practices and new technology.
- Prepared specific send-out lab samples for shipping to outside vendors.
- Followed established safety protocols when handling hazardous materials.
- Followed standard precautions using personal protective equipment as required.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Maintained clean and fully operational laboratory equipment.
- Engaged in the collection and processing of biological specimens, ensuring sample integrity.
- Managed inventory supplies, reagents, and consumables, ensuring availability for all testing requirements.
- Maintained detailed records of tests performed and results obtained, ensuring traceability and accountability.
- Participated in the development and validation of new laboratory tests and procedures, enhancing service offerings.
- Maintained strict adherence to laboratory quality control and assurance measures, reducing error rates significantly.
- Calibrated and performed routine maintenance on laboratory equipment to ensure optimal performance.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Followed laboratory guidelines for handling biological specimens.
- Performed complete blood counts using automated hematology analyzer.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
- Cut, stained and mounted samples for assessment by pathologist.
- Inoculated bacteriological material with test organisms.
Education
Associate of Applied Science - MLT
Ivy Tech College
8000 South Education Drive05-2014
High School Diploma -
Terre Haute South High School
3737 South 7th Street06-1992
Skills
- Blood collection techniques
- Venipuncture
- Venipuncture and capillary puncture
- Quality control measures
- Quality assurance monitoring
- Safety protocol enforcement
- Inventory management
- Laboratory collaboration
- Patient care management
- Department leadership
- Staff training
- Staff training and development
- Employee performance reviews
- Supervision and leadership
- Multitasking Abilities
- Employee engagement
- Motivational skills
- Multitasking Abilities
Timeline
Outreach Phlebotomy Supervisor
Union Hospital
10.2021 - Current
MLT
Union Hospital
06.2014 - Current
Associate of Applied Science - MLT
Ivy Tech College
High School Diploma -
Terre Haute South High School