Micah Reyes
Lauderdale
Summary
Dynamic educator with a proven track record at Discovery Early Learning Centre, excelling in child development and relationship building. Skilled in creating engaging learning environments and promoting sustainability, I leverage problem-solving and team collaboration to enhance educational outcomes and foster children's curiosity. Committed to inclusive practices and continuous professional growth.
Overview
13
13
years of professional experience
Work History
Educator
Discovery Early Learning Centre and OSCH Lauderdale
03.2025 - Current
- Support the implementation of the Early Years Learning Framework (EYLF) and National Quality Standards (NQS) across daily programs.
- Create safe, inclusive, and engaging indoor/outdoor learning environments that foster children’s curiosity and development.
- Observe, document, and assess children’s learning using approved frameworks (e.g., EYLF outcomes, developmental milestones).
- Collaborate with educators and families to plan individual learning goals and inclusive education strategies.
- Promote sustainability through eco-friendly practices such as recycling, composting, and caring for the centre’s garden and animals.
- Maintain compliance with Education and Care Services National Regulations and service policies.
- Support children’s health, safety, and wellbeing through active supervision, hygiene routines, and risk management.
- Model and encourage positive relationships and pro-social behaviours among children.
- Participate in staff meetings, professional development, and reflective practices to enhance teaching quality.
Early Childhood Educator Assistant
Children's First Early Education
10.2024 - 02.2025
- Support lead educators in delivering engaging, play-based learning programs aligned with the EYLF and NQS.
- Assist in setting up and maintaining safe, inclusive, and stimulating learning environments.
- Contribute to children’s wellbeing through active supervision, positive role modelling, and responsive interactions.
- Observe and document children’s learning and behaviour to support developmental assessments and planning.
- Encourage children’s independence and self-help skills during routines such as meals, rest, and transitions.
- Promote sustainability by modelling environmentally responsible practices (e.g., recycling, gardening, saving energy).
- Communicate effectively with educators and families to build trusting, respectful relationships.
- Follow all service policies, procedures, and regulatory requirements under the National Regulations.
- Participate in team meetings, professional development, and reflective practice discussions.
- Support inclusion by adapting learning experiences to meet diverse needs and abilities.
Loan Consultant
Cepat Kredit Financing Inc.
04.2023 - 10.2023
- Assisted clients in applying for personal and business loans, ensuring accurate and complete documentation.
- Explained loan products, terms, and repayment options clearly to help clients make informed decisions.
- Processed and submitted loan applications in compliance with company and regulatory requirements.
- Maintained strong client relationships through regular communication and follow-ups.
- Provided excellent customer service by resolving client inquiries and concerns promptly.
Customer Experience Agent
Alorica
09.2022 - 02.2023
- Handled inbound international calls from U.S. Medicare members, providing accurate information on benefits, eligibility, and coverage.
- Assisted clients with policy updates, claim inquiries, and enrollment support while ensuring compliance with HIPAA and company policies.
- Delivered excellent customer service by resolving concerns professionally and maintaining empathy toward senior clients.
- Verified member identity and account details to protect sensitive health information and ensure data security.
- Documented call outcomes and case notes accurately in the CRM system for quality tracking and audit purposes.
- Maintained high performance metrics including call quality, first-call resolution, and customer satisfaction scores.
- Escalated complex cases to higher-level support teams or Medicare specialists when required.
- Collaborated with supervisors and QA teams to improve service delivery and compliance standards.
Customer Service Agent
Qatar Airways
05.2015 - 08.2019
- Delivered 5-star service excellence in accordance with Qatar Airways’ world-class hospitality standards.
- Assisted Business and First Class passengers at check-in counters and operated boarding gates in Al Mourjan (Business Lounge) and Al Safwa (First Class Lounge).
- Provided exclusive, discreet assistance to members of the Qatari ruling family and distinguished guests in the private VIP Lounge.
- Facilitated personalized VIP check-in and immigration support for both departures and arrivals.
- Managed VIP room allocations and coordinated with immigration officers, lounge attendants, and gate staff for seamless service.
- Arranged buggy escorts for VIP passengers from the VIP Lounge to main boarding gates.
- Coordinated private car and bus transfers for direct VIP boarding to the aircraft.
- Ensured professional handover of VIP passengers to cabin crew, maintaining confidentiality and continuity of premium service.
- Demonstrated exceptional cultural awareness, discretion, and professionalism in all VIP interactions.
Front Desk Receptionist
Crimson Hotel Filinvest City, Manila
08.2014 - 11.2014
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and provided detailed information on hotel services and amenities.
- Streamlined communication between departments to enhance guest experience and operational efficiency.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Maintained accurate records of guest information and transactions using hotel management systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
Passenger Service Agent
Asiana Airlines
06.2012 - 06.2014
- Delivered 5-star customer service by warmly greeting passengers and performing formal bowing protocols before opening check-in counters.
- Communicated using basic Korean language to assist passengers throughout the entire check-in process, ensuring clarity and comfort for non-English-speaking travelers.
- Provided clear Korean and English directions to passengers regarding toilets, immigration, lounges, and boarding gates.
- Performed flight control duties, including pre-arranging seat allocations for full flights to optimize passenger satisfaction and efficiency.
- Coordinated with the catering department to confirm total counts of regular, special, child, and infant meals, including handling last-minute meal requests.
- Collaborated with the baggage operations team to verify total baggage numbers, container counts, and baggage distribution for connecting flights.
- Monitored Business Lounge passengers, providing boarding time reminders and ensuring on-time gate arrivals.
- Conducted passport and boarding pass verification at boarding gates in compliance with airline and security standards.
- Prepared and printed flight documents such as passenger information lists for pilot handover.
- Made boarding announcements professionally to ensure smooth and efficient boarding procedures.
- Operated aircraft doors during departures and arrivals in coordination with the cabin crew.
- Assisted passengers in the baggage claim area, efficiently handling reports of lost or damaged baggage with empathy and professionalism.
Education
Diploma - Early Childhood Care And Education
Charlton Brown
Hobart, Tasmania02-2026
Certificate III - Early Childhood Care And Education
Charlton Brown
Hobart, Tasmania12-2024
Bachelor of Science - Tourism Management
PATTS College of Aeronautics
Philippines03-2012
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Time management
- Positive reinforcement
- Conflict resolution
- Active listening
- Child development
Timeline
Educator
Discovery Early Learning Centre and OSCH Lauderdale
03.2025 - Current
Early Childhood Educator Assistant
Children's First Early Education
10.2024 - 02.2025
Loan Consultant
Cepat Kredit Financing Inc.
04.2023 - 10.2023
Customer Experience Agent
Alorica
09.2022 - 02.2023
Customer Service Agent
Qatar Airways
05.2015 - 08.2019
Front Desk Receptionist
Crimson Hotel Filinvest City, Manila
08.2014 - 11.2014
Passenger Service Agent
Asiana Airlines
06.2012 - 06.2014
Diploma - Early Childhood Care And Education
Charlton Brown
Certificate III - Early Childhood Care And Education
Charlton Brown
Bachelor of Science - Tourism Management
PATTS College of Aeronautics