Micah Salazar
Bargersville
Summary
Accomplished General Manager known for strong leadership and problem-solving skills. Committed to fostering a collaborative work environment and enhancing customer experiences through effective training and operational strategies.
Overview
10
10
years of professional experience
Work History
Professional Organizing and Cleaning
Superior Interior
Bargersville, IN
01.2020 - Current
- Natural leadership abilities and the ability to solve problems and come up with solutions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
General Manager and Franchisee Trainer
Toppers Pizza Inc.
Whitewater, WI
01.2022 - 01.2024
- Trained franchisee owners to take over their own stores
- Created and maintained training checklists company wide
- Oversaw and participated in corporate testing (new menu items, training procedures, handbook changes, etc)
- Led operational efficiency initiatives, optimizing workflow processes and reducing costs.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Analyzed sales data to identify trends, guiding strategic marketing decisions.
- Created weekly schedules
- Oversaw hiring
- Directed daily operations, ensuring compliance with health and safety regulations across multiple locations.
General Manager
Toppers Pizza Inc.
Bloomington, IN
01.2021 - 01.2022
- Managed the opening of a new store, hiring, and training
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Toppers Pizza Inc.
Indianapolis, IN
01.2020 - 01.2021
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and retention.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Cultivated a positive work environment that promoted teamwork and employee engagement.
- Managed budgeting and financial forecasting, ensuring alignment with company goals and objectives.
- Led marketing initiatives to increase brand awareness and drive customer traffic to locations.
- Established operational standards that improved service consistency across multiple locations.
Assistant Manager
Toppers Pizza Inc.
Indianapolis, IN
06.2019 - 01.2020
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to enhance stock accuracy.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Analyzed sales data to identify trends and recommend menu adjustments.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings.
- Collaborated with management to develop promotional strategies for new products.
- Led team meetings to foster communication and drive operational improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Driver
Toppers Pizza Inc.
Indianapolis, IN
01.2019 - 06.2019
- Delivered orders promptly to enhance customer satisfaction and retention.
- Maintained accurate delivery records using company tracking systems.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Assisted in training new drivers on delivery protocols and best practices.
- Communicated effectively with team members to coordinate deliveries efficiently.
Delivery Driver
Jacks Pizza
Greenwood, IN
01.2018 - 01.2019
- Delivered pizzas efficiently, ensuring timely arrival to enhance customer satisfaction.
- Navigated delivery routes using GPS technology to optimize travel time and fuel efficiency.
- Managed cash transactions accurately while maintaining accountability for daily revenue.
- Assisted in training new drivers on operational procedures and customer service standards.
- Maintained cleanliness and organization of delivery vehicle to uphold company image.
- Collaborated with team members to streamline order preparation and minimize delivery delays.
Restaurant Hostess
Logans Roadhouse Grill
Greenwood, IN
01.2017 - 01.2018
- Handled customer inquiries and complaints with professionalism and care.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Bob Evans Restaurant
Greenwood, IN
01.2016 - 01.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Communicated with kitchen staff to coordinate timely service for guests.
- Assisted in training new hosts on customer service standards and procedures.
- Monitored dining area for cleanliness and addressed guest needs promptly.
- Collaborated with team members to maintain smooth front-of-house operations.
- Supported promotional events by coordinating guest seating and flow logistics.
Education
High School Diploma - Physicians Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN08-2034
High School Diploma -
Center Grove High School
Greenwood, IN08-2019
Skills
- Artistic
- Organized
- Well mannered
- Hard working
- High achiever
- Leadership skills
- Attention to detail
- Time management
- Dependable and responsible
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Thai
Limited Working
Chinese (Mandarin)
Elementary
English
Native or Bilingual
Interests
- I love eating food
- I enjoy helping others and giving back to the community
- Graphic Design
- Gym Workouts
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fundraising Events
- Team Sports
- Animal Care
- Avid Reader
- Web Development and Design
Timeline
General Manager and Franchisee Trainer
Toppers Pizza Inc.
01.2022 - 01.2024
General Manager
Toppers Pizza Inc.
01.2021 - 01.2022
Professional Organizing and Cleaning
Superior Interior
01.2020 - Current
General Manager
Toppers Pizza Inc.
01.2020 - 01.2021
Assistant Manager
Toppers Pizza Inc.
06.2019 - 01.2020
Delivery Driver
Toppers Pizza Inc.
01.2019 - 06.2019
Delivery Driver
Jacks Pizza
01.2018 - 01.2019
Restaurant Hostess
Logans Roadhouse Grill
01.2017 - 01.2018
Restaurant Hostess
Bob Evans Restaurant
01.2016 - 01.2017
High School Diploma - Physicians Assistant
Ivy Tech Community College of Indiana
High School Diploma -
Center Grove High School