Micah Salazar
Bargersville
Summary
Accomplished General Manager known for strong leadership and problem-solving skills. Committed to fostering a collaborative work environment and enhancing customer experiences through effective training and operational strategies.
Overview
10
10
years of professional experience
Work History
Professional Organizing and Cleaning
Superior Interior
01.2020 - Current
- Natural leadership abilities and the ability to solve problems and come up with solutions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
General Manager and Franchisee Trainer
Toppers Pizza Inc.
01.2022 - 01.2024
- Trained franchisee owners to take over their own stores
- Created and maintained training checklists company wide
- Oversaw and participated in corporate testing (new menu items, training procedures, handbook changes, etc)
- Led operational efficiency initiatives, optimizing workflow processes and reducing costs.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Analyzed sales data to identify trends, guiding strategic marketing decisions.
- Created weekly schedules
- Oversaw hiring
- Directed daily operations, ensuring compliance with health and safety regulations across multiple locations.
General Manager
Toppers Pizza Inc.
01.2021 - 01.2022
- Managed the opening of a new store, hiring, and training
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Toppers Pizza Inc.
01.2020 - 01.2021
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and retention.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Cultivated a positive work environment that promoted teamwork and employee engagement.
- Managed budgeting and financial forecasting, ensuring alignment with company goals and objectives.
- Led marketing initiatives to increase brand awareness and drive customer traffic to locations.
- Established operational standards that improved service consistency across multiple locations.
Assistant Manager
Toppers Pizza Inc.
06.2019 - 01.2020
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to enhance stock accuracy.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Analyzed sales data to identify trends and recommend menu adjustments.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings.
- Collaborated with management to develop promotional strategies for new products.
- Led team meetings to foster communication and drive operational improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Driver
Toppers Pizza Inc.
01.2019 - 06.2019
- Delivered orders promptly to enhance customer satisfaction and retention.
- Maintained accurate delivery records using company tracking systems.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Assisted in training new drivers on delivery protocols and best practices.
- Communicated effectively with team members to coordinate deliveries efficiently.
Delivery Driver
Jacks Pizza
01.2018 - 01.2019
- Delivered pizzas efficiently, ensuring timely arrival to enhance customer satisfaction.
- Navigated delivery routes using GPS technology to optimize travel time and fuel efficiency.
- Managed cash transactions accurately while maintaining accountability for daily revenue.
- Assisted in training new drivers on operational procedures and customer service standards.
- Maintained cleanliness and organization of delivery vehicle to uphold company image.
- Collaborated with team members to streamline order preparation and minimize delivery delays.
Restaurant Hostess
Logans Roadhouse Grill
01.2017 - 01.2018
- Handled customer inquiries and complaints with professionalism and care.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Bob Evans Restaurant
01.2016 - 01.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Communicated with kitchen staff to coordinate timely service for guests.
- Assisted in training new hosts on customer service standards and procedures.
- Monitored dining area for cleanliness and addressed guest needs promptly.
- Collaborated with team members to maintain smooth front-of-house operations.
- Supported promotional events by coordinating guest seating and flow logistics.
Education
High School Diploma - Physicians Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN08-2034
High School Diploma -
Center Grove High School
Greenwood, IN08-2019
Skills
- Artistic
- Organized
- Well mannered
- Hard working
- High achiever
- Leadership skills
- Attention to detail
- Time management
- Dependable and responsible
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Thai
Limited Working
Chinese (Mandarin)
Elementary
English
Native or Bilingual
Interests
- I love eating food
- I enjoy helping others and giving back to the community
- Graphic Design
- Gym Workouts
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fundraising Events
- Team Sports
- Animal Care
- Avid Reader
- Web Development and Design
Timeline
General Manager and Franchisee Trainer
Toppers Pizza Inc.
01.2022 - 01.2024
General Manager
Toppers Pizza Inc.
01.2021 - 01.2022
Professional Organizing and Cleaning
Superior Interior
01.2020 - Current
General Manager
Toppers Pizza Inc.
01.2020 - 01.2021
Assistant Manager
Toppers Pizza Inc.
06.2019 - 01.2020
Delivery Driver
Toppers Pizza Inc.
01.2019 - 06.2019
Delivery Driver
Jacks Pizza
01.2018 - 01.2019
Restaurant Hostess
Logans Roadhouse Grill
01.2017 - 01.2018
Restaurant Hostess
Bob Evans Restaurant
01.2016 - 01.2017
High School Diploma - Physicians Assistant
Ivy Tech Community College of Indiana
High School Diploma -
Center Grove High School