Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Michael Allen

North Vernon

Summary

Herbalist and customer service representative with expertise in holistic health assessment and client education. Successfully implemented detoxification methods and managed inventory, resulting in increased customer satisfaction. Committed to researching natural remedies and delivering exceptional service to empower clients in achieving wellness goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Herbalist/Customer Service Representative

The Herbal Alternative
Seymour
10.2019 - Current
  • Evaluated client concerns and implemented supplemental recommendations based on the tenets of TCM.
  • Conducted research into the therapeutic effects of herbs, vitamins, minerals, and other natural remedies.
  • Provided consultation services to clients regarding their health and lifestyle needs.
  • Educated clients on dietary and lifestyle changes that could benefit them.
  • Provided advice to customers seeking information about holistic approaches, and natural health solutions.
  • Dispensed herbal formulas with dosages and frequencies to enhance overall health.
  • Coordinated with professionals to identify and address customer needs.
  • Organized inventory of herbal supplements, tinctures, oils, salves, teas, syrups, and other products used in practice.
  • Performed administrative tasks such as scheduling appointments, maintaining records, updating databases.
  • Act as the store manager when the owner is away.
  • Run the cash register and cash handling.

IT Manger

St. Peter's Lutheran Church and School
Columbus
03.2001 - 10.2019
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Established security protocols to protect data from unauthorized access or modification.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Met with users, vendors and technicians to determine computing requirements.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Trained staff members on various aspects of computer usage and software applications.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Evaluated emerging trends in information technology to recommend upgrades or improvements.
  • Managed backup, user account and helpdesk systems.
  • Provided technical support to end-users on a variety of issues.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Monitored system performance and identified areas for improvement.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Identified and acted on opportunities to improve and update software and systems.
  • Controlled operational IT budget and expenditures within department parameters.
  • Provided company users with tech support for IT problems and account maintenance.
  • Supervised lifecycle processes pertaining to IT framework.
  • Monitored system performance and identified areas of improvement.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.

Education

Associate of Science - Computer Networking

Ivy Tech Community College of Indiana
Columbus, IN
05-2000

Associate of Science - Hotel Management

Vincennes University
Vincennes, IN
05-1993

High School Diploma -

Jennings County High School
North Vernon, IN
05-1991

Skills

  • Herbal consultation
  • Holistic health assessment
  • Appointment scheduling
  • Detoxification methods
  • Client education
  • Inventory management
  • Natural remedies research
  • Customer service

Affiliations

  • Painting oil on canvas
  • Exploring new places to eat
  • Spending time in nature

Certification

  • Certified Family Herbalist
  • Certified Hypnotherapist
  • Certified INFORM wellness coach
  • Ordained Minister

Languages

English
Native/ Bilingual

Timeline

Herbalist/Customer Service Representative

The Herbal Alternative
10.2019 - Current

IT Manger

St. Peter's Lutheran Church and School
03.2001 - 10.2019

Associate of Science - Computer Networking

Ivy Tech Community College of Indiana

Associate of Science - Hotel Management

Vincennes University

High School Diploma -

Jennings County High School

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Michael Allen