Michael Brown

Communicating with customers with concerns or questions about their water service and answer questions about water bills and complaints. Take water samples, overseeing the installation and inspecting new water lines for new construction of buildings and neighborhoods and capital projects. Using forklift to unload deliveries of supplies and moving stock around storage area. keeping vehicles, tools and work areas clean. Keeping maps up to date using ArcGis GPS to pinpoint water mains, hydrants, fittings and valves.

• Changing water meters,Using forklift to unload deliveries of supplies and moving stock around storage area. keeping vehicles, tools and work areas clean. Handled customer complaints and inquiries in a courteous and efficient manner. Responded to calls after hours for emergencies

• Installed and repaired water lines, fire hydrants and meter services. changed and installed water meters. Responded quickly to emergency situations involving the water supply system. Collaborated with other departments such as engineering and operations when needed. Resolved customer complaints regarding water quality issues efficiently and professionally. Interpreted laboratory results from water samples taken during routine monitoring activities to determine appropriate corrective actions. Maintained tanks, filter beds and other work areas, using hand tools, and power tools. Ensured compliance with all applicable local, state, and federal regulations.

• Operated propane and electric forklift and lifts to load and stock merchandise. Help customers find and load merchandise. Stay familiar with floor plan of store to retain knowledge of all product locations. Help contractors purchase and fulfill large orders. Maintained knowledge of products to provide helpful suggestions and recommendations to customers.

Prepared surfaces by sanding, priming, and cleaning for optimal paint adhesion.Conducted quality inspections to identify defects and ensure compliance with industry standards.Collaborated with team members to streamline workflows and reduce rework on painting projects.Improved customer relations through strong communication skills and attention to detail in all projects.