Michael Chatterton
Plainfield
Summary
Senior operations manager with expertise in operational strategy, process improvement, and compliance management. Demonstrated ability to lead teams in enhancing efficiency and reducing costs across diverse workflows. Strong analytical skills contribute to successful project outcomes and regulatory compliance.
Overview
16
16
years of professional experience
Work History
Senior Operations Manager
FedEx
Indianapolis
10.2021 - Current
- Developed and implemented operational strategies that enhanced efficiency and minimized costs.
- Led cross-functional teams to implement process improvements, resulting in reduced delays.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow efficiency.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Oversaw compliance with regulatory requirements in shipping and handling processes.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
Operations Manager
FedEx
Indianapolis
04.2010 - 09.2021
- Managed daily operations to streamline package processing and delivery.
- Oversaw team performance and trained staff to elevate service quality.
- Developed and maintained schedules to optimize workforce efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Supervised workflow of employees to maximize productivity and uphold quality standards.
- Built strong operational teams to meet process and production demands.
Education
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2004
Psychology
Indiana University, Bloomington
Bloomington, INSkills
- Operational strategy and process improvement
- Workflow optimization and compliance
- Team leadership and supply chain
- Regulatory compliance management
- Budget oversight
Accomplishments
- FedEx Five Star Award for Excellence in Performance
Timeline
Senior Operations Manager
FedEx
10.2021 - Current
Operations Manager
FedEx
04.2010 - 09.2021
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis
Psychology
Indiana University, Bloomington