Michael Habursky
Technical Support Engineer
Syracuse,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Heldpdesk Engineer
Gypsum Express
Baldwinsville, NY
11.2019 - Current
- Take incoming calls for end user issues
- Establish, maintain, and increase CSAT
- Troubleshoot and resolve client network and computer system issues
- Track tickets in FreshService
- Manage Active Directory and user accounts
Heldpdesk Engineer
O’Brien and Gere
Liverpool, NY
08.2019 - 11.2019
- Take incoming calls for end user issues
- Establish, maintain, and increase CSAT
- Troubleshoot and resolve client network and computer system issues
- Track tickets in Service Now
- Manage Active Directory and user accounts
Point of Sale Engineer
American Food & Vending
Liverpool, NY
04.2019 - 07.2019
- Build out Point of Sale systems for Cafe deployments
- Write technical documentation to develop processes and procedures.
Heldpdesk Engineer
The Garam Group
East Syracuse, NY
01.2019 - 02.2019
- Take incoming calls for end user issues
- Establish, maintain, and increase CSAT
- Troubleshoot and resolve client network and computer system issues
- Manage endpoints using Autotask Endpoint Management
- Manage Active Directory and user accounts
TAC 1 Engineer
Shoregroup/Optanix
Syracuse, NY
09.2011 - 09.2018
- L1 triage and customer service
- Take incoming tickets for alerts generated by proprietary network monitoring software
- Managed over 100 different customer networks maintaining SLA's and hitting MTTR goals
- Assisted in training new employees to get them to be able to stand on their own with minimal assistance within their first two weeks on my shift
- Handle escalation calls for customers by coordinating with service providers to resolve pressing problems
- Coordinate between teams to address issues outside department to resolve issues in a timely fashion
- Manage Cisco Routers/Switches and VOIP technology for UCCE environments
Technical support
EasyTech Expert
Staples Clay, NY
05.2006 - 09.2011
- And sales
- Led the store in sales of all manner of electronics, including computers and printers
- Oversaw the technicians in the department to ensure computers were repaired in a timely and efficient manner
- Worked with customers to resolve issues with their computers and upsold them on warranties and tech support packages
- Handled customer escalations regarding issues with work orders on existing computers
- Acted as primary trainer for new-hires in the department and as the first point of escalation for questions from customers
- Performed onsite installations for customers in their homes/businesses
Education
High School Diploma -
Bishop Ludden High School
Skills
TECHNICAL SKILLSundefined
Timeline
Heldpdesk Engineer
Gypsum Express
11.2019 - Current
Heldpdesk Engineer
O’Brien and Gere
08.2019 - 11.2019
Point of Sale Engineer
American Food & Vending
04.2019 - 07.2019
Heldpdesk Engineer
The Garam Group
01.2019 - 02.2019
TAC 1 Engineer
Shoregroup/Optanix
09.2011 - 09.2018
Technical support
EasyTech Expert
05.2006 - 09.2011
High School Diploma -
Bishop Ludden High School
Similar Profiles
F PorterF Porter
Class A Truck Driver, OTR at Gypsum ExpressClass A Truck Driver, OTR at Gypsum Express
Michelle CampMichelle Camp
Employment Specialist at Express EmploymentEmployment Specialist at Express Employment
Drew HostetterDrew Hostetter
Continuous Improvement/Quality Manager at United States Gypsum, USGContinuous Improvement/Quality Manager at United States Gypsum, USG
Shanelle Edmonson SmithShanelle Edmonson Smith
Teaching Assistant at Syracuse School City DistrictTeaching Assistant at Syracuse School City District
Andrew RudisillAndrew Rudisill
Digital Assets Trader at Self EmployedDigital Assets Trader at Self Employed