Michael Hines
Otisco
Summary
Dynamic plumbing professional with extensive experience at Tom Drexler Plumbing, excelling in project estimation and inventory management. Proven track record in enhancing operational efficiency and customer satisfaction through effective troubleshooting and team leadership. Recognized for delivering high-quality results while mentoring junior staff and ensuring compliance with industry standards.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Serviçe Plumber
Tom Drexler Plumbing
08.2024 - 10.2025
- Installed valves, hangers, supports, and flanges inside piping systems.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Offered guidance and training to junior team members.
Service Plumber Manager
Hines and PIttman Plumbing
02.2023 - 08.2024
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
CCTV Operator Field Supervisor
Tom Drexler Plumbing
01.2018 - 12.2022
- Used closed-circuit Television for pipe inspection.
- Inspected sewer and drain lines for blockages, leaks, and damage.
- Diagnosed and presented options to repair or replace.
- Communicated with other departments to ensure productivity.
Service Plumber
Tom Drexler Plumbing
01.2013 - 12.2017
- Complied with state plumbing codes throughout duration of each project.
- Inspected sewers and piping systems to assess quality and condition.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Education
Journeyman Plumber -
Prosser Plumbing Journeyman
New Albany, IN06-2009
High School Diploma -
Charlestown HIgh SChool
Charlestown, IN06-2006
Skills
- Inventory management
- Project estimation and bidding
- Quality production
- Troubleshooting
Timeline
Serviçe Plumber
Tom Drexler Plumbing
08.2024 - 10.2025
Service Plumber Manager
Hines and PIttman Plumbing
02.2023 - 08.2024
CCTV Operator Field Supervisor
Tom Drexler Plumbing
01.2018 - 12.2022
Service Plumber
Tom Drexler Plumbing
01.2013 - 12.2017
Journeyman Plumber -
Prosser Plumbing Journeyman
High School Diploma -
Charlestown HIgh SChool