MICHAEL JAMES GOODSMAN
Indianapolis
Summary
Degreed, detail-oriented, state-certified pharmacy technician, pharmacy claims adjudicator, customer service, and administrative professional. Results-driven team player with a proven ability to establish rapport with clients. Experience in establishing professional relationships to create a collaborative working environment among departments, clients, and vendors. Excellent work ethic while serving in a fast-paced environment. Knowledge of medical terminology.
Overview
30
30
years of professional experience
Work History
Pharmacy Claims Third Party Adjudicator
PharmScript
10.2018 - Current
- Evaluate customer accounts, convey appropriate information, research customer issues, and establish financial arrangements with customers
- Review and work AR delinquencies within assigned accounts, including escalation to management, as necessary
- Execute follow-up inquiries on failed payment arrangements and secure future promises to pay
- Provide timely response to all customer inquiries, both inbound and outbound calls
- Enter detailed conversation notes into database, including payment arrangements
- Consistently meet all performance standards
State Certified Pharmacy Technician
CVS Retail Pharmacy
12.2015 - 10.2018
- Assisted pharmacists in safely and accurately filling patient prescriptions in a fast-paced environment while providing excellent customer service for a diverse clientele
- Ensured all medication needs and regulatory compliance standards were met while maintaining patient confidentiality
- Utilized basic math and problem-solving skills to calculate prescription supplies
- Responsibilities included reordering stock on a weekly basis and maintaining inventory to ensure prescriptions were filled promptly
- Verified customers' insurance coverage and communicated with medical professionals on a regular basis to meet patients' needs
Server / Customer Services
Mitchell's Fish Market
10.2011 - 12.2015
- Helped prepare and serve in an upscale environment and provide guests with excellent hospitality and service
- Utilized a solution-based selling approach by preparing promotional plans to up sale food and beverage orders
- Complied with food establishment sanitation requirements
Legal Assistant
Stewart & Irwin Law Firm
06.2011 - 05.2013
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Teaching Assistant
Ben Davis University High School
08.2010 - 05.2011
- Administered the Directed Study Laboratory and instructed students at an Early-Learning College Developmental high school in an urban setting
- Provided remediation in various subjects
Teacher
Diploma Plus Secondary Academy
10.2008 - 05.2010
- Taught Biology and Earth Space Science to high school students at Lawrence Township's alternative high school for students with behavioral and learning disorders
- Developed and implemented daily and unit lesson plans, conducted parent conferences, evaluated student learning and progress with formal and informal assessments
- Created project-based assessments that challenged students to learn curriculum
Student Teacher
John Marshall Community School
01.2008 - 05.2008
- Developed lesson plans reflecting individual student needs, based on curriculum framework
Distribution Center Supervisor
IKON Office Solutions
01.1995 - 08.2006
- Serviced clients such as Irwin Mortgage Co., and Wilson, Kehoe & Winningham
- Supervised an on-site production staff of eight, providing complete copy and delivery services for a 700-employee financial services customer
- Trained, monitored, and supervised staff, drafted and implemented local procedures manual and monthly billing software
- Supervised distribution of documents, materials, managed document filing and retrieval for an Indianapolis-based law firm
Education
Teacher Certification -
UPUI - Indiana University-Purdue University at Indianapolis
No Degree - Pharmacy Technician Certification
IUPUI
Indianapolis01-2015
B.S. -
Manchester College
North Manchester, Indiana05.1992
Skills
- Pharmacy Technician
- Account reconciliation
- Claims adjudication
- Critical thinking skills
- Problem solving skills
- Inventory control
- Data entry & documentation
- Scheduling experience
- Microsoft Office Suite
- Excel skills
- Organizational skills
- Attention to detail
- Multitasking Abilities
- Decision-making
- Legal document preparation
- Documentation and recordkeeping
- Analytical thinking
- Administrative procedures
- Problem-solving aptitude
Timeline
Pharmacy Claims Third Party Adjudicator
PharmScript
10.2018 - Current
State Certified Pharmacy Technician
CVS Retail Pharmacy
12.2015 - 10.2018
Server / Customer Services
Mitchell's Fish Market
10.2011 - 12.2015
Legal Assistant
Stewart & Irwin Law Firm
06.2011 - 05.2013
Teaching Assistant
Ben Davis University High School
08.2010 - 05.2011
Teacher
Diploma Plus Secondary Academy
10.2008 - 05.2010
Student Teacher
John Marshall Community School
01.2008 - 05.2008
Distribution Center Supervisor
IKON Office Solutions
01.1995 - 08.2006
Teacher Certification -
UPUI - Indiana University-Purdue University at Indianapolis
No Degree - Pharmacy Technician Certification
IUPUI
B.S. -
Manchester College
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