Microsoft Office Suite
Hi, I’m
Michael Kamble
Fraud Specialist I
Mumbai,MH
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
I'm a hardworking and passionate working professional with strong organizational skills. I'm ready to learn and deliver exceptional productivity and help the team achieve company goals. I'm a reliable professional with experience in Fraud Prevention, Credit Card servicing, banking, background screening, client (employer) support in background screening industry, B2B, B2C customer and technical service for cellular network, wired and broadband service with expertise in Fiber Optics Network technologies. I'm detail-oriented, team player. Ability to multi task with a high degree of accuracy and timely completion. I'm a well organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I'm eager to secure the Business Analyst role and deliver excellent performance by utilizing interpersonal skills, excellent time management, analytical and problem-solving skills.
Overview
11
years of professional experience
2
years of post-secondary education
3
Certificates
4
Languages
Work History
JP Morgan Chase & CompanyMumbai, Maharashtra
Fraud Specialist I
10.2023 - Current
Job overview
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
Tata Consultancy ServicesMumbai
Process Associate
07.2017 - 06.2023
Job overview
- Delivered excellent performance as a process associate our client Telstra which is the biggest Telecommunication Service provide in Australia, delivering exceptional customer service throughout my tenure and eventually through passionate, results driven and intelligent inputs and hard work on May 2022 got promoted as a Client support on probation of 2 years and was promised to be given the role after the duration is completed and their requirements for the role are met.
- During my employment here, I have been cross-skilled and worked in all of Telstra's projects, some being Lean Six Sigma Black Belt projects which were initiated on basis of the findings and inputs of our lead and our team of 10-12 members, which were a huge success and at it's peak we were hand a team strength of 50 members and had extremely high revenue generation and wastage control. After few years of joined, I was given additional responsibilities of mentioning new recruits, maintaining records and monitoring attendance, schedule adherence, quality analysis, performance reports, I have also regularly created and presented excel based reports, powerpoint presentations, RCAs and a few times created Microsoft Dashboards for management, high management and from time to time to the client directly. I have also up-skilled myself by utilizing e-learning content provided by TCS and some available on Internet from these I gained the base knowledge of AWS, Azure, Salesforce CRM, Console Salesforce CRM, Agile way of working.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with process regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Generated reports detailing findings and recommendations.
Sterling Talent SolutionsMumbai
Verification Specialist
12.2014 - 04.2017
Job overview
- Provided Offshore Human Resources Operations (HRO) services which included background screening for most of the major verification segments for the same company being a captive business.
- Displayed and sustained expertise in Employment, Education, Credential, Reference, DOT, Drug testing, Criminal records verifications.
- On basis of having brilliant product knowledge, being well versed with Client SOPs and having a great Team coordination I was given the opportunity to work closely with the customer success managers for our team for the accounts/clients assigned to our team, co-handling client escalations, client updates, relaying and handling client instructions and escalations on priority and/or delayed candidate verification files.
Hexaware Technologies/Hexaware BPSMumbai
Senior Verification Executive
09.2013 - 12.2014
Job overview
- Provided Offshore Human Resources Operations (HRO) services which included background screening for most of the major verification segments for the client First Advantage for most of the major countries.
- With passion, dedication and determination, gained expertise in Employment, Education, Credential, Reference, DOT, Drug testing, Criminal records verifications in a short time and provided exceptional performance results.
- Provided the aforementioned services for our client delivery centers in the following countries USA, Canada, UK, Ireland, Australia, New Zealand, South Africa, India, Singapore, Philippines and in doing so also have experienced working in all kinds shifts one can do.
Education
Model College of Science & CommerceMumbai
High School Diploma
06.2009 - 06.2010
St. Jude's High SchoolMumbai
Matriculation - Class 10th SSC
06.2007 - 06.2008
Skills
Interpersonal Communication
undefinedAccomplishments
- Collaborated with team of handpicked specialists in the initiation and development of 3 different Black belt projects at TCS.
- Lead a team of 8 specialists on a pilot project at TCS till it was concluded as a success thereafter the learnt strategies were implemented as a mainstream practice for our LOB. (Short term role)
- Won Value Creation Champ across FCC for December 2023 at JP Morgan Chase & Co.
Software
Salesforce Console
Microsoft DOS
Computer literacy
Data analysis
IT Troubleshooting
Certification
TCS iON Aws Foundation Course
Discovering and collecting music, exploring nature, gaming, learning new technologies.
I love listening to rap, rock, EDM, house, hardstyle music. I follow global music charts and new music releases and collect the songs I like, I have personally collected 6,000 songs till date. I love exploring natural attractions like mountains, hills, valleys, rivers, beaches, forests, caves. Before I started working, I was a hardcore gamer, nowadays I game casually on mobile and PC. I like to learning new things, especially when it's about technology, from smartphones to PCs to software applications. I like to spend my family.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork-life balanceLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Interests
Exploring new technologies
Astronomy
Exploring nature
Learning new languages
Timeline
Fraud Specialist I
JP Morgan Chase & Company
10.2023 - Current
TCS iON Aws Foundation Course
05-2020
Digital : Cloud Computing (General) Foundation
06-2019
Process Associate
Tata Consultancy Services
07.2017 - 06.2023
Verification Specialist
Sterling Talent Solutions
12.2014 - 04.2017
Senior Verification Executive
Hexaware Technologies/Hexaware BPS
09.2013 - 12.2014
Model College of Science & Commerce
High School Diploma
06.2009 - 06.2010
St. Jude's High School
Matriculation - Class 10th SSC
06.2007 - 06.2008
MSCIT
06-2006
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