Michael McIntosh
Spencer
Summary
Results-oriented management professional with expertise in sales and customer service. Skilled in hotel maintenance, repairs, and preventative maintenance strategies. Delivers effective communication and problem-solving, fostering collaboration and enhancing customer experiences.
Overview
15
15
years of professional experience
Work History
Counter Associate
O'Reilly Auto Parts
Spencer
07.2018 - Current
- Assisted customers with product selection and automotive inquiries.
- Operated point-of-sale system for accurate transactions and inventory management.
- Maintained organized stock shelves and ensured product availability.
- Provided expert advice on automotive parts and accessories to enhance customer experience.
- Collaborated with team members to optimize daily workflow and service efficiency.
- Processed returns and exchanges while adhering to company policies.
- Educated customers on proper product usage and installation techniques.
- Conducted regular inventory checks to identify stock shortages or discrepancies.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Delivered top quality customer service while managing multiple tasks.
- Kept counter and display areas in clean and neat fashion.
Maintenance Manager
Good Hospitality Services INC.
Valpo
05.2016 - 07.2018
- Managed daily maintenance operations for hospitality facilities.
- Supervised maintenance team to ensure compliance with safety standards.
- Coordinated scheduling of repairs and preventive maintenance tasks.
- Trained staff on equipment usage and proper maintenance procedures.
- Monitored inventory levels of supplies and ordered necessary materials.
- Collaborated with vendors for service contracts and equipment repairs.
- Conducted inspections to identify maintenance needs and prioritize tasks.
- Developed maintenance policies to enhance operational efficiency.
- Maintained records of repairs, service requests, costs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Maintained equipment performance by cleaning and lubricating components.
- Scheduled routine inspections of all areas within facility premises.
- Monitored the performance of all equipment to ensure proper functioning.
- Diagnosed and repaired mechanical issues according to industry standards.
- Coordinated with vendors to purchase replacement parts as needed.
- Performed troubleshooting on malfunctioning systems when necessary.
- Supervised installation, repair and upkeep of machinery and mechanical equipment.
- Ensured compliance with safety regulations and standards.
Hardware Manager
Rural King
Bloomington
03.2011 - 05.2016
- Managed hardware inventory and ensured proper stock levels for customer needs.
- Supervised team members in daily operations and provided training on product knowledge.
- Developed and implemented safety protocols for hardware handling and storage.
- Analyzed sales trends to determine optimal product offerings in hardware department.
- Collaborated with vendors to negotiate pricing and secure quality merchandise for customers.
- Maintained cleanliness and organization of hardware areas for improved operational efficiency.
- Assisted customers with hardware inquiries, providing expert guidance and support.
- Created detailed documentation of all installed hardware components.
- Installed and maintained hardware equipment in accordance with manufacturer specifications.
- Provided technical support to users regarding hardware setup and configuration problems.
- Collaborated with other departments to resolve any outstanding technical issues quickly.
- Managed inventory of hardware parts and supplies, ensuring stock levels were appropriate for demand.
Education
High School Diploma -
Owen Valley High School
Spencer, IN05-1973
Skills
- Customer service
- Point of sale management
- Inventory management
- Parts ordering
- Stock replenishment
- Store organization
- Store maintenance
- Workplace safety
- Team collaboration
- Team cooperation
- Problem solving
- Effective communication
- Goal-oriented mindset
- Excellent work ethic
- Customer focused
Timeline
Counter Associate
O'Reilly Auto Parts
07.2018 - Current
Maintenance Manager
Good Hospitality Services INC.
05.2016 - 07.2018
Hardware Manager
Rural King
03.2011 - 05.2016
High School Diploma -
Owen Valley High School