MICHAEL MENDOZA
Chesterton,IN
Summary
Experienced distribution manager with a strong background in logistics, inventory management, and customer service. Seeking to transition into a Delivery & Fulfillment Associate role, where my organizational, problem-solving, and communication skills can optimize delivery operations and enhance customer satisfaction.
Overview
32
32
years of professional experience
Work History
Distribution Manager
18th Street Brewery
01.2013 - Current
- Oversee inventory management and ensure efficient fulfillment of customer orders
- Optimize transportation routes and modes for product delivery to ensure timely and cost-effective service
- Lead and supervise warehouse workers, drivers, and logistics personnel, ensuring adherence to safety protocols
- Handle customer inquiries and complaints, ensuring high levels of customer satisfaction
- Train and develop staff to enhance operational efficiency and maintain a smooth workflow
- Manage warehouse operations, including loading, unloading, and quality control of goods
- Monitor shipment tracking and delivery schedules to meet customer expectations
- Cultivate and maintain strong vendor and supplier relationships to ensure a reliable supply chain.
Licensed IHSAA Official
Lake County Athletic Officials Association
01.1994 - Current
- Officiate high school baseball, basketball, and football games, ensuring adherence to rules and safety regulations
- Coordinate officials for baseball games across 28 local high schools as the program director
- Serve on the board, holding various leadership positions and contributing to the organization’s operations
- Communicate effectively with stakeholders to resolve conflicts and ensure a fair playing environment.
Assistant Manager
Walgreens
01.1993 - 01.2013
- Provided exceptional customer service, addressing concerns and resolving issues promptly
- Promoted to assistant manager in 1996, recognizing leadership, reliability, and dedication
- Managed daily operations, including staff supervision, inventory control, and financial transactions
- Trained employees to optimize their skills, contributing to a positive and productive work environment
- Evaluated merchandise and pricing strategies to maintain competitive sales performance.
Education
Purdue University
West Lafayette, INundefined
Purdue University
Hammond, INundefined
Munster High School
Munster, INSkills
- Logistics & Delivery Management: Expertise in overseeing transportation routes, managing inventory, and ensuring timely and accurate deliveries
- Customer Service: Proven ability to handle customer inquiries, resolve issues, and maintain strong relationships
- Operational Efficiency: Strong track record in process optimization, cost reduction, and maintaining a clean and safe work environment
- Technical Proficiency: Skilled in using computer software for inventory management and tracking
- Team Leadership: Experienced in training and supervising staff, fostering a collaborative and efficient work environment
- Time Management: Adept at adhering to schedules, maintaining timesheets, and ensuring on-time deliveries
- Safety & Compliance: Knowledgeable in transportation laws, maintaining a safe driving record, and ensuring product safety during handling and transport
Timeline
Distribution Manager
18th Street Brewery
01.2013 - Current
Licensed IHSAA Official
Lake County Athletic Officials Association
01.1994 - Current
Assistant Manager
Walgreens
01.1993 - 01.2013
Purdue University
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Purdue University
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Munster High School
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