Michael Murphy
Danville
Summary
Seeking a challenging management position where I can utilize my 20 years of building exceptional teams, emphasizing process and precision to exceed metrics, and achievement of financial results to lead my organization to the next level.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Sportsman's Warehouse
Brownsburg, IN
01.2026 - Current
- **Customer Engagement**: Developing customer loyalty programs and initiatives to enhance the shopping experience for repeat customers.
- **Team Scheduling**: Creating staff schedules to ensure adequate coverage during peak hours while considering labor costs.
- **Sales Promotions**: Executing in-store promotions and events to drive traffic and increase sales during seasonal peaks.
- **Compliance Audits**: Conducting regular compliance audits to ensure adherence to company policies and safety regulations.
- **Review inventory levels effectively, ensuring timely replenishment aligned with sales trends and seasonality.**
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Director of Operations
Centria Healthcare
Indianapolis, IN
10.2023 - 10.2025
- Directed cross-functional teams to enhance workflow processes, resulting in improved service delivery across operations.
- Led strategic planning sessions to identify and implement initiatives that aligned with organizational goals.
- Coordinated training programs for staff, elevating team performance and fostering a culture of excellence.
- Championed problem-solving efforts by utilizing data analytics to address operational challenges effectively.
- Streamlined communication protocols between departments to facilitate collaboration and expedite decision-making processes.
- Monitored key performance indicators to assess operational health and drive continuous improvement initiatives.
- Implemented feedback mechanisms for staff, empowering employees to contribute ideas for operational enhancements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Regional Manager
Yes Companies
Danville, IN
08.2021 - 10.2023
- Achieving regional goals in all areas including occupancy, sales, leases, and delinquencies
- Inspect communities to ensure regional guidance
- Problem solve issues and utilize decision-making skills to provide quick answers to contractors, residents, vendors, and communities.
- Provide guidance in key areas including rent increases, resident application reviews, complaint resolution, inventory tracking and ready status
- Provide training, instruction, and motivation of on-site team members
Store Manager
Tractor Supply Company
05.2016 - 08.2021
- Coach and develop several store managers on problem solving and implementing best practices
- Through precision and planning, achieve monthly store rating of “Excellent,” contributing to increased store profitability
- Was selected to open new location in Danville, beating both planned budget and timeline
- Demonstrates strong financial acumen by managing key drivers of budget and achieving P&L goals
- Managed showcase store, which was used frequently to film videos and for hosting corporate investors/tours
Operations Manager
Bed, Bath, & Beyond
09.2013 - 03.2016
- Based on performance and sales results, achieved double promotion over Merchandise Manager to become Operations Manager
- Obtained lowest inventory shrink in the district through strong attention to detail
- Effectively managed employee relations issues including hiring, firing and corrective action
Assistant Store Manager
Lowes Home Improvment
Bloomington, IN
09.2007 - 09.2013
- Developed and implemented training programs to elevate team performance and customer service standards.
- Managed daily store operations, fostering a clean and organized shopping environment for customers.
- Coordinated inventory management practices to optimize stock levels in alignment with sales trends.
- Directed staff scheduling to align workforce availability with peak customer traffic periods effectively.
Education
Alfred University
Alfred, NYSkills
- Driven; Persistent
- Active Listening & Communication
- Problem Solving
- Adaptability
- Attention to Detail
- Multi-tasking/Time Management
- Customer Service
- Microsoft Office/Computer Skills
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Employee training
- Team building and leadership
Certification
Quality Compliance Officer - TSC
Timeline
Store Manager
Sportsman's Warehouse
01.2026 - Current
Director of Operations
Centria Healthcare
10.2023 - 10.2025
Regional Manager
Yes Companies
08.2021 - 10.2023
Store Manager
Tractor Supply Company
05.2016 - 08.2021
Operations Manager
Bed, Bath, & Beyond
09.2013 - 03.2016
Assistant Store Manager
Lowes Home Improvment
09.2007 - 09.2013
Alfred University