Michael Nelms
South Bend
Summary
Operations and team leadership professional with experience in sales, technical service, and customer engagement.
Dedicated Marine Corps veteran with extensive experience in customer relations and consultative sales. Proven ability to implement strategies that drive sales performance and enhance client satisfaction, ready to support organizational growth.
Overview
20
20
years of professional experience
Work History
CNC Machine Operator
Jamil Packaging
Mishawaka, IN
05.2024 - Current
- Operated CNC machines to produce packaging components with precision and efficiency.
- Maintained accurate records of production runs and machine performance for quality assurance purposes.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Mentored junior operators, sharing knowledge of CNC operations and best practices for safe, efficient performance.
- Produced over 1.7 million manufactured squared feet of specialized packaging components in the first quarter of 2026.
Assistant Technical Manager
BCO Labs
South Bend, IN
02.2023 - 04.2024
- Conducted regular training sessions for staff on new technologies and software applications.
- Streamlined communication protocols between technical teams and management to improve project alignment.
- Facilitated knowledge-sharing workshops to foster collaborative problem-solving among team members.
- Supported team members in resolving technical issues, resulting in improved productivity and reduced employee frustration.
Assistant Manager
Starlite Pizza
South Bend, IN
08.2018 - 01.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented promotional strategies that increased customer engagement and sales revenue.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Sales Associate
Gurley Leep Automotive Group
Mishawaka, IN
11.2016 - 08.2018
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Utilized CRM software for tracking leads, managing customer relationships, and follow-ups.
- Conducted product demonstrations to educate customers on vehicle features and benefits.
- Analyzed market trends to identify opportunities for increasing sales performance.
- Built relationships with customers to encourage repeat business.
United States Marine
United States Marine Corps
United States
07.2013 - 10.2016
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Managed candidate communication, ensuring timely feedback and positive candidate experiences.
- Fostered positive candidate experience, leading to increased referral rates.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Recruited over 60 applicants into the United States Marine Corps with less than a 2% drop out rate.
United States Marine Corps Infantry Squad Leader
United States Marine Corps
United States
08.2006 - 10.2016
- Trained and mentored junior Marines, enhancing unit performance and operational readiness.
- Developed and implemented training programs to improve skills in combat techniques and leadership development.
- Analyzed enemy tactics, providing actionable insights that improved mission outcomes and team effectiveness.
- Managed logistical support for missions, ensuring timely delivery of essential supplies and equipment.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
Education
No Degree - Physics
Indiana University, South Bend
South Bend, INHigh School Diploma -
Broad Run High School
Ashburn, VA06-2006
Skills
- Computer skills
- Written and verbal communication
- Sales enhancement
- Consultative sales expertise
- Money handling
- Decision-making
- Customer relations
Timeline
CNC Machine Operator
Jamil Packaging
05.2024 - Current
Assistant Technical Manager
BCO Labs
02.2023 - 04.2024
Assistant Manager
Starlite Pizza
08.2018 - 01.2023
Sales Associate
Gurley Leep Automotive Group
11.2016 - 08.2018
United States Marine
United States Marine Corps
07.2013 - 10.2016
United States Marine Corps Infantry Squad Leader
United States Marine Corps
08.2006 - 10.2016
No Degree - Physics
Indiana University, South Bend
High School Diploma -
Broad Run High School