Michael Ngangom

• Lead, grow and build the Technical Consultant team in EMEA.
• Maintain Knowledge and prepare trainings for Integration consultants globally.
• Hiring and resource planning for the technical team
• Leading strategic direction for the Technical consultants team globally.
• Participate in highly critical projects and act as deescalating point.
• SME on multiple topics such as payments, payment eco system and global payments
• Working with partners ecosystem to implement and support in the connector implementation.

• Payment Implementation for critical merchants (APIs, SaaS)
• Technical Account Management (Customer handling and Customer Success)
• Technical Platform monitoring (Cloud, Grafana, firefighting)
• Mentoring new Engineers.

• JIRA Production support
• Involves in RCA of enterprise and large JIRA server instances
• Setting and assisting JIRA servers up for customers
• Integrating different Atlassian products and tools such as confluence, hipchat, bitbucket with JIRA
• Solving server related memory issues and working on Tomcat Server memory optimization
• Involves in thread dump analysis and heap dump analysis to solve and find root cause of memory issues
• Participating in on-call support during weekends and being able to work under high level of pressure and deadline (production down scenarios)
• Help customers migrate and upgrade JIRA instances and analysis of dependencies of the instances.

• Responsible for Front end tool of SAP BW/BI - Maintenance and support role- Core java, JavaScript
• Development support role
• Extensive debugging of Java code using Eclipse SDT
• Co-ordination and facilitating with teams from geo-locations to work as a team to resolve an issue
• Felicitate and giving Knowledge Transfer to new team member(s)
• Guide and help new team member..

• Technical Support and maintenance Engineer
• Java Code Maintenance, Enhancement and Support

FinTech

Module 1: Reshaping the banking and payments industry : Score: 85%

Module 2: Raising money with FinTech : Score 100%

Module 3: Harnessing data with artificial intelligence and machine learning : Score: 100%

Module 4: Demystifying blockchain : Score : 100%

Module 5: Demystifying cryptocurrencies and CBDCs : Score : 100%

Module 6: Forging the future of FinTech : Score: 100%

Capstone Project: The path to US dollar degital currency (CBDC) - Score: 90