Michael Olson
Sellersburg
Summary
Advanced Operations Manager offering over 2 year of experience and proven success, quality assurance and leadership. Highly skilled in streamlining operations and improving throughout through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
9
9
years of professional experience
Work History
Sales Consultant
KandP Roofing
03.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Service Advisor
Montgomery Chevrolet Louisville
07.2021 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Operations Manager
Rapid Fired Pizza
04.2018 - Current
- Partnered with vendors and suppliers to effectively manage and budget for over $10,000 in inventory
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Implemented policies and standard operating procedures for continuous improvement
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Oversaw day-to-day operations, including supervising 6/8-person team across 1 site
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
Delivery Driver
Papa Johns International Inc.
03.2016 - 03.2019
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Boosted revenues by upselling and cross-selling products to new and established customers
Education
Some College (No Degree) - Business Management And Marketing
Indiana University Southeast
New Albany, INSome College (No Degree) - Aviation Maintenance Technology
Jefferson Community And Technical College
Louisville, KYSkills
- Work flow planning
- Management information systems
- Cost reduction strategies
- Business operations
- Business planning
- Superb time management skills
- Project management
- Natural leader
- Risk management
- Employee relations and conflict resolution
- Operations management
Timeline
Sales Consultant
KandP Roofing
03.2024 - Current
Service Advisor
Montgomery Chevrolet Louisville
07.2021 - 01.2024
Operations Manager
Rapid Fired Pizza
04.2018 - Current
Delivery Driver
Papa Johns International Inc.
03.2016 - 03.2019
Some College (No Degree) - Business Management And Marketing
Indiana University Southeast
Some College (No Degree) - Aviation Maintenance Technology
Jefferson Community And Technical College
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