Michael Parmer
Anderson
Summary
Results-driven professional with extensive experience in quality assurance and team leadership. Skilled in diagnosing mechanical issues and implementing process improvements, ensuring compliance and operational excellence within the pharmaceutical industry.
Overview
11
11
years of professional experience
Work History
Counting Cell Maintenance Lead
Cigna-Evernorth Health Services
Whitestown
06.2024 - Current
- Leadership and Coordination: Supervise a small team of associates, providing guidance and problem-solving support to maintain operational efficiency.
- Process Management: Generate, enter, and organize work orders using Excel; ensure compliance through accurate documentation and filing.
- Technical Expertise: Diagnose and resolve dispensing unit issues, including mechanical malfunctions and medication tube blockages, minimizing downtime, and maintaining quality standards.
- Cross-Functional Collaboration: Act as the primary liaison with the Quality Response Team to address and resolve system-related issues promptly.
Counting Cell Maintenance Technician
Cigna-Evernorth Health Services
Whitestown
05.2023 - 06.2024
- Executed comprehensive cell testing and diagnostics, ensuring operational accuracy and compliance.
- Escalated complex technical issues to Tier 2 support, maintaining workflow efficiency, and minimizing delays.
- Conducted root cause analysis on cell failures and implemented corrective measures to prevent recurrence.
- Maintained strict adherence to drug quarantine procedures, ensuring regulatory compliance and product integrity.
- Documenting maintenance activities for audit readiness.
- Served as acting lead technician, managing team priorities and workflow during the lead's absence.
- Oversaw and updated the whittle list, optimizing task prioritization and resource allocation.
- Performed buffer pulls and routine maintenance, supporting uninterrupted production operations.
Pharmacy Operations Machine Operator
Cigna Express Scripts
Whitestown
08.2021 - 05.2023
- Machine Expertise & Training: Demonstrated strong knowledge of machine sets; selected as departmental trainer to onboard and mentor new team members.
- Troubleshooting & Escalation: Diagnose and resolve machine issues promptly; escalate complex problems to appropriate personnel to minimize downtime.
- Material Management: Monitor and restock machine supplies to maintain continuous workflow and production efficiency.
- Quality Assurance & Safety: Ensure all packages meet strict quality standards for patient safety, and maintain compliance with safety protocols around moving machinery.
- Operational Efficiency: Support timely processing of prescriptions by optimizing machine performance and workflow coordination.
Cabinet Accessories Team Lead
Masterbrand Cabinets
Waterloo
08.2014 - 05.2021
- Oversaw operations across 14 departmental positions, ensuring workflow efficiency, and providing coverage for absent team members.
- Prepared and submitted daily production reports to supervisors, including box counts, defect tracking, and quality metrics.
- Conducted quality inspections on molding, plywood, turnings, wainscots, and corbels; performed boxing, and expedited materials through finishing stages (sanding, priming, staining, top coat).
- Executed minor touch-ups on defective materials; coordinated remakes or rework for major defects.
- Operated, maintained, and troubleshot Box on Demand machinery to support packaging needs.
- Monitored and tracked material flow using Royal 4 and RFID systems to ensure accurate inventory and timely production.
Education
Associate of Science - Accounting
ITT Technical Institute
Oxnard, CA05-2006
Skills
- Mechanical troubleshooting
- Work order management
- Quality assurance
- Technical diagnostics
- Regulatory compliance
- Process optimization
- Team leadership
Timeline
Counting Cell Maintenance Lead
Cigna-Evernorth Health Services
06.2024 - Current
Counting Cell Maintenance Technician
Cigna-Evernorth Health Services
05.2023 - 06.2024
Pharmacy Operations Machine Operator
Cigna Express Scripts
08.2021 - 05.2023
Cabinet Accessories Team Lead
Masterbrand Cabinets
08.2014 - 05.2021
Associate of Science - Accounting
ITT Technical Institute