Michael Raj
Bangalore
Summary
Experienced Administrative Manager with over 10 years in healthcare, education, sales, and customer service. Skilled in operations management, team coordination, emergency care handling, and internal process improvement. Demonstrates strong communication, leadership, and organizational abilities in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Trilife Hospital
Bangalore
03.2019 - 05.2025
- Company Overview: Specialist Hospital
- Supervised daily operations across departments: Inpatient, Outpatient, Emergency, ICU, and Maintenance
- Managed front desk, billing, insurance claims, and ambulance logistics
- Coordinated COVID-19 bed allocation for Suvarna Arogya Suraksha Trust (SAST) initiative
- Improved process flows and ensured timely reporting to senior management
- Specialist Hospital
- Managed daily operations to ensure smooth hospital administration.
Physical Education Coach / Trainer
SV Edusports Pvt. Ltd.
Bangalore
08.2011 - 12.2018
- Delivered physical training sessions to students across international schools
- Planned and executed sports events and inter-school competitions
- Promoted fitness awareness and teamwork among students
Sales Executive / Representative
Bombay Textiles
Bangalore
05.2009 - 12.2011
- Sold and promoted textile products
- Maintained strong customer relations and achieved sales targets
- Managed retail and walk-in customer interactions
Customer Service Executive
K-Connect BPO
Bangalore
01.2011 - 06.2011
- Company Overview: British Telecom
- Answered customer inquiries and explained telecom products and services
- Updated and maintained customer database
- Provided resolution to customer complaints over the phone
- British Telecom
Education
Bachelor of Commerce -
Swami Vivekanand Institute of Technology & Management
07-2014
Skills
- Hospital & Facility Administration
- Project & Team Management
- Patient Care Coordination
- Front Office, Billing & Insurance Management
- COVID-19 SAST Bed Management
- Communication (Verbal & Written)
- Customer Service & Sales
- MS Office & Report Preparation
- Event Management
Hobbies and Interests
- Reading
- Travelling
- Listening to Music
Languages
- English, Proficient
- Kannada, Proficient
- Tamil, Proficient
- Hindi, Proficient
Languages
English
First Language
Kannada
Beginner
A1
Hindi
Beginner
A1
Tamil
Beginner
A1
Certifications Projects
- COVID-19 Bed Management, Suvarna Arogya Suraksha Trust (SAST), Govt. of Karnataka, 2019-2021
- Event Organizer, SV Sports Village, 2014-2016
Timeline
Administrative Manager
Trilife Hospital
03.2019 - 05.2025
Physical Education Coach / Trainer
SV Edusports Pvt. Ltd.
08.2011 - 12.2018
Customer Service Executive
K-Connect BPO
01.2011 - 06.2011
Sales Executive / Representative
Bombay Textiles
05.2009 - 12.2011
Bachelor of Commerce -
Swami Vivekanand Institute of Technology & Management