Michael Ringo
Anderson
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Juvenile Detention Officer
Madison County Youth Center
Anderson
12.2024 - Current
- Supervised youth in detention, ensuring safety and compliance with facility rules.
- Conducted regular inspections of living areas and facilities for health and safety standards.
- Facilitated group discussions to promote conflict resolution and personal responsibility.
- Organized recreational activities to encourage teamwork and positive interactions among youth.
Youth Support Specialist
Youth Opportunity Center
Muncie
08.2023 - 10.2024
- Assisted in developing individualized plans for youth to reach their goals.
- Provided support, guidance and mentoring to youth with social, emotional and behavioral challenges.
- Monitored progress of youth through data collection and analysis.
- Facilitated group activities for at-risk youth to promote positive behavior change.
- Maintained accurate records regarding services provided to each client and youth.
- Developed strategies to increase self-esteem and resilience among the youth population served.
- Participated in regular meetings with supervisors and staff members to discuss program related issues.
- Attended trainings relevant to working with at-risk populations such as mental health first aid training.
Plasma Processor
Grifols Plasma Center
Anderson
12.2021 - 07.2023
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Collected blood samples from 80 individuals per day, maintaining consistent patient flow.
- Followed laboratory guidelines for handling biological specimens.
Customer Service Representative
Xerox Corporation
Anderson
12.2011 - 11.2021
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Worked with managers to develop service improvement initiatives.
Education
High School Diploma -
Kankakee High School
Kankakee, ILSome College (No Degree) -
Kankakee Community College
Kankakee, ILSkills
- High-energy attitude
- Youth Mentoring
- Case Management
- Maintaining Client Records
- Collaboration and Teamwork
- Issue Reporting
- Relationship Building
- De Escalation Tactics
- Task Prioritization
- Reliability
- Problem-solving aptitude
- Life Skills Development
Timeline
Juvenile Detention Officer
Madison County Youth Center
12.2024 - Current
Youth Support Specialist
Youth Opportunity Center
08.2023 - 10.2024
Plasma Processor
Grifols Plasma Center
12.2021 - 07.2023
Customer Service Representative
Xerox Corporation
12.2011 - 11.2021
High School Diploma -
Kankakee High School
Some College (No Degree) -
Kankakee Community College