Michael Ryan
Saint John
Summary
Sales leader with expertise in analytics and online marketing. Successfully optimized marketing campaigns to achieve maximum ROI. Proven ability to enhance customer loyalty through strategic negotiation and relationship-building techniques.
Overview
2026
2026
years of professional experience
Work History
Internet Sales Manager
The Other Mother
Saint John
04.2025 - Current
- Managed customer inquiries across online platforms, ensuring timely and effective responses.
- Develop and implement online marketing strategies to increase product visibility.
- Manage and monitor online marketing campaigns to ensure maximum ROI.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Maintained up-to-date knowledge of store offerings, products, and promotions to drive sales.
General Sales Manager
Clark Kustom Detail LLC.
Demotte
06.2013 - Current
- Developed marketing strategies that increased brand visibility and enhanced customer engagement.
- Analyzed market trends to identify growth opportunities and expand business reach.
- Managed daily operations, including staff hiring and training to build an effective team.
- Oversaw budgeting and financial management to ensure fiscal responsibility.
- Collaborated with business owners on joint ventures and resource sharing.
- Created targeted marketing campaigns that successfully attracted new customers.
Finance Specialist
Pro Auto Finance
Merrillville
2025 - 01.2026
- Analyzed customer credit histories and applications to determine loan eligibility and financing approval.
- Collaborated with sales team to streamline financing processes, improving customer experience.
- Advised customers on advantages and disadvantages of various automotive loans.
- Negotiated favorable loan terms and conditions with banks, credit unions, and lending institutions to benefit clients.
- Developed customized financing packages aligned with individual customer needs and financial situations.
- Developed strategies to increase auto finance sales volume while maintaining profit margins.
- Monitored industry trends to identify growth opportunities in automotive financing.
Internet, Sales & Finance
Gina's Motorsports
Monee
09.2020 - 04.2024
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with team members to meet deadlines and achieve project objectives.
- Engaged customers in meaningful conversations using effective interpersonal skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Sales Manager
BobbAuto Chrysler Dodge Jeep Ram
Cedar Lake
10.2012 - 02.2017
- Designed and executed sales strategies that improved customer engagement.
- Trained and mentored new sales staff on product knowledge and effective techniques to boost sales.
- Conducted regular team meetings to motivate staff and share best practices.
- Managed customer inquiries, delivering prompt solutions that increased customer satisfaction.
- Fostered strong relationships with customers to ensure repeat business and loyalty.
- Oversaw daily operations of the sales floor, ensuring optimal presentation of vehicles.
Sales Executive
Center Garage
Cedar Lake
10.2009 - 09.2012
- Achieved sales targets by collaborating with team members and improving customer service satisfaction.
- Developed strong client relationships, enabling accurate assessment of automotive needs.
- Delivered product knowledge to customers, facilitating informed purchasing decisions.
- Conducted market research to identify emerging trends and customer preferences.
- Negotiated contracts with clients to secure favorable terms for the company.
- Trained junior sales staff in techniques that improved customer service interactions.
Education
High School Diploma -
North Newton High School
Morocco, IN01-2004
Skills
- Customer relationship management
- Sales strategy
- Lead generation
- Email marketing
- Online marketing
- Conversion optimization
- Social media management
- Mobile marketing tactics
- CRM integration
- Attention to detail
- Problem solving
- Negotiation skills
- Effective communication
- Inbound call management
- Inventory management
- Price quoting
- Price quoting
Timeline
Internet Sales Manager
The Other Mother
04.2025 - Current
Internet, Sales & Finance
Gina's Motorsports
09.2020 - 04.2024
General Sales Manager
Clark Kustom Detail LLC.
06.2013 - Current
Sales Manager
BobbAuto Chrysler Dodge Jeep Ram
10.2012 - 02.2017
Sales Executive
Center Garage
10.2009 - 09.2012
Finance Specialist
Pro Auto Finance
2025 - 01.2026
High School Diploma -
North Newton High School