Michael Shannon
Indianapolis
Summary
Animal care professional with practical experience in maintaining clean and safe environments for animals. Known for excellent teamwork and achieving results in dynamic settings. Exhibits strong animal handling skills and flexibility to adapt to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Kennel Attendant
Destination Pet
Whitestown, IN
02.2025 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Store Associate
Kroger
150 W 161st St, Westfield, IN
05.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Developed strong relationships with regular clients, leading to increased repeat business.
- Reduced wait times for customers by quickly locating and preparing ordered merchandise for pickup.
Accounts Payable Clerk
Runyon Surface Prep Inc.
1402 Chase Ct., Carmel, IN
10.2017 - 03.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
Kennel/Daycare Staff
Zionsville Country Kennel
5370 S Indianapolis Rd., Whitestown, IN
09.2016 - 08.2017
- I provided exceptional care for the boarding dogs and cats in our charge.
- I maintained the sanitization and orderliness of the kennel and supply storage areas,
- I was responsible for all aspects of the care of our guests, including following customer-provided feeding and special attention instructions, ensuring all guest belongings were accounted for and in good condition.
- Maintained detailed observation of and consideration for the physical and emotional well-being of each pet guest.
- Responsible for the supervision of off-leash playgroups of an average of fifteen to twenty dogs in an open, outdoor environment.
Doggy Daycare Attendant
The Range Pet Lodge
Carmel, IN
03.2015 - 07.2016
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Performed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
- Fostered a positive working environment by supporting co-workers in completing tasks as needed while contributing to a team-oriented approach towards daily operations.
- A noteworthy understanding of canine behavior-specifically play behaviors, communication, and body language - allowed me to excel in this position.
Baker/Back of House Prep
Einstein Bagels
2350 E, 116th St, Carmel, IN
02.2015 - 12.2015
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured bagel cases and food lines were well stocked by autonomously keeping up on any and all prep-work that was necessary during my shift. Working mostly alone, I was capable of meeting the high-volume demand for prepared ingredients throughout the day for various menu items while simultaneously keeping up with the cleaning of all dishes being used at the front-of-house inn an efficient manner.
- Performed all end-of-day closing duties in the back-of-house.
Sandwich Artist/Cashier
Jimmy John's
2801 E 116th Street
02.2014 - 03.2015
- I prepared sandwiches for customers in a very high-volume store
- quickly and accurately took orders both over the phone and in person for in-shop and delivery orders
- effectively ran the cash register
- performed any and all necessary cleaning duties
Education
Associate of Applied Science - Psychology
Western Governors University
Salt Lake City, UT04-2027
Skills
- Pet CPR Certified
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Team Collaboration
- Friendly and Helpful
- POS Software
- Payment Processing
- Stock replenishment efficiency
Certification
CPR PET CERTIFIED 2025
Timeline
Lead Kennel Attendant
Destination Pet
02.2025 - Current
Store Associate
Kroger
05.2024 - Current
Accounts Payable Clerk
Runyon Surface Prep Inc.
10.2017 - 03.2024
Kennel/Daycare Staff
Zionsville Country Kennel
09.2016 - 08.2017
Doggy Daycare Attendant
The Range Pet Lodge
03.2015 - 07.2016
Baker/Back of House Prep
Einstein Bagels
02.2015 - 12.2015
Sandwich Artist/Cashier
Jimmy John's
02.2014 - 03.2015
Associate of Applied Science - Psychology
Western Governors University