Michael Sloan
Franklin
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Skilled Assembly Line Production Worker with solid experience in manufacturing industry. Demonstrates strong understanding of assembly line procedures, quality control standards, and workplace safety regulations. Strengths include powerful organizational skills, ability to work as part of team and adaptability to fast-paced production environments. Significant impact made in previous roles by increasing efficiency and reducing waste through proactive identification of process improvements.
Efficient professional in manufacturing and assembly, known for high productivity and ability to complete tasks swiftly and accurately. Possess in-depth knowledge of mechanical assembly, quality control procedures, and inventory management. Excel in teamwork, communication, and problem-solving to enhance workflow and project completion rates.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
2017
2017
years of post-secondary education
Work History
Crew Member
Hardee's Fast Food Restaurant
Edinburgh
02.2025 - Current
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Presented orders to guests within anticipated service times.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups, and bags.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Brewed and served coffee and tea with preferred add-ins.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
Costumer service
McDonald's Restaurant
Franklin
11.2024 - 02.2025
- Created detailed reports for customer service issues.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Provided customer service assistance when necessary.
- Enhanced product delivery speed to customers, surpassing previous company benchmarks.
- Developed processes for improving customer service operations.
- Greeted clients and provided excellent customer service.
Manufacturing Assembly Technician
Cummins & Associates
Columbus
10.2024 - 01.2025
- Documented all production activities accurately following established procedures.
- Calibrated and adjusted components as necessary for optimal performance.
- Assembled and tested components to ensure proper functioning of the product.
- Maintained records of all production output including defects or discrepancies found during inspections.
- Utilized hand tools such as screwdrivers, wrenches, pliers. to assemble components.
- Disassembled defective products or components as part of quality control efforts.
- Assisted in training new employees on proper assembly techniques and safety protocols.
- Inspected completed assemblies for quality assurance purposes.
- Loaded raw materials into machines for production processes.
- Identified opportunities for improving efficiency through better use of resources or alternative processes.
- Operated automated machinery used in the manufacturing process according to safety protocols.
- Troubleshot issues with faulty products or components during assembly operations.
- Cleaned and maintained workstations regularly to ensure a safe working environment.
- Repaired malfunctioning parts using appropriate repair techniques.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Built and packaged products to comply with multiple work orders and deadlines.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
Education
General Education Dev. Diploma
Oakland City, INSkills
- Food safety practices
- Machine operation
- Customer service
- Assembly techniques
- Effective communication
- Problem resolution
- Time management
- Positive attitude
- Warehouse operations
- Barcode scanning
- Materials handling and transport
- Teamwork and collaboration
- Good housekeeping
- Equipment monitoring
- Pallet jack operation
- Truck loading and unloading
- Sales
- Regulations compliance
- Project management
- Heavy lifting
- Stock rotation
- Material handling
- Order picking
- Hand tool proficiency
- Material stacking
- Material packaging
- Warehouse safety
- Pick ticket orders
- Loading and unloading
- Inventory management
- Quality assurance
- Cash handling
- Process improvement
- Team collaboration
- Attention to detail
- Guest interaction
- Customer engagement
- Quality control checks
- Inventory counts
- Sanitizing
- Safety
- Production line work
- Performance improvement
- Food running
- Cleaning and sanitizing
- Salesmanship
- Interactive communication skills
- Influencing skills
- Product knowledge
- Order delivery practices
- Inventory restocking
- Recipe adherence
- Initiative and Self-motivation
- Food preparation
- Maintenance and repair
- Line efficiency
- Product cross-selling
- Cooking
- Housekeeping
- Self-discipline
- Complex Problem-solving
- Health code compliance
- Store opening and closing
- Company standards
- Drive-thru operations
- Sanitation protocols
- Safety awareness
- Sales expertise
- Crew leadership
- Hospitality service expertise
- Beverage preparation
- Basic math
- Problem-solving
- Product promotion
- Table setting
- Positive company representation
Affiliations
- I enjoy working with others yet I keep my personal life and business life at work separated from one another. I work hard to achieve my goals for what I'm doing at all times. I am on time and don't mind working overtime if needed, when needed. I give everyone the respect I would like to be treated with.
Timeline
Crew Member
Hardee's Fast Food Restaurant
02.2025 - Current
Costumer service
McDonald's Restaurant
11.2024 - 02.2025
Manufacturing Assembly Technician
Cummins & Associates
10.2024 - 01.2025
General Education Dev. Diploma