Michael W. Dickerson Jr.
Indianapolis
Summary
Dynamic leader with a proven track record at NextGear Capital, excelling in strategic planning and performance management. Spearheaded process optimization initiatives, enhancing team flexibility and engagement. Expert in cross-functional collaboration, driving significant improvements in service quality and operational efficiency. Committed to fostering a culture of excellence and accountability.
Overview
12
12
years of professional experience
Work History
Manager, Floorplan Services
NextGear Capital
Carmel
12.2024 - Current
- Provide strategic leadership for Floorplan Services, aligning department goals with company priorities
- Reenvisioned department structure and work tracking methods, designing a new production tracker that is nearing rollout to improve visibility into workload and performance
- Built a more flexible team model through cross training, enabling specialists to work across multiple workflows rather than only one
- Set clear expectations, review KPIs, and coach to performance while maintaining accuracy, compliance, and service quality
- Partner with department leaders and internal partners to improve processes and remove roadblocks
- Develop and maintain training roadmaps to support role clarity, growth, and consistent performance
Supervisor, Floorplan Services
NextGear Capital
Carmel
12.2019 - 12.2024
- Directed day to day operations for lienholder loan payoff functions and managed multiple workflows
- Reviewed daily, weekly, and monthly metrics to maintain standards and achieve KPIs
- Collaborated with internal teams to enhance processes, strengthen quality controls, and improve turnaround times
- Conducted performance reviews and provided actionable feedback and coaching
- Worked with internal partners and clients to resolve inquiries and sustain high quality service
Lending Services Representative II, Legal Administration
NextGear Capital
Carmel
03.2019 - 12.2019
- Administered UCC and PPSA perfection processes including filings, amendments, continuations, and terminations
- Prepared and executed intercreditor and subordination agreements and determined NPMF eligibility
- Addressed legal inquiries from the field and from internal departments
- Ensured compliance with underwriter stipulations for new accounts and line modifications
- Monitored client status with Secretary of State offices and managed limited releases for market shares and takeouts
Floorplan Services Advisor (Senior Specialist)
NextGear Capital
Carmel
02.2017 - 03.2019
- Served as a primary subject matter expert for Floorplan Services policy, procedure, and complex account handling
- Provided phone based support through the FS Help Line for escalated issues from internal teams and field representatives
- Managed the Level 2 FSA email queue, troubleshooting issues and ensuring timely resolution in line with policy
- Trained and mentored team members and led knowledge sessions to improve accuracy and consistency
- Produced department reporting used by leadership for decisions
Floorplan Specialist
NextGear Capital
Carmel
10.2015 - 02.2017
- Processed high volume floorplan requests with strong production, quality, and courtesy
- Communicated with Account Executives, Regional Directors, internal teams, and external customers to resolve issues
- Ensured accurate data entry and practiced risk mitigation as a front line responder
- Generated custom reports as needed
Supervisor
Abt SRBI
Huntington
04.2013 - 10.2015
- Led teams in production-based call center for public and private survey research campaigns.
- Trained new interviewers on call scripts and compliance to ensure quality engagement.
- Monitored live calls, providing real-time feedback to reinforce best practices.
- Adjusted sample allocations and dialer settings to optimize throughput and meet targets.
- Produced daily, weekly, and quarterly performance reports to track objectives.
- Collaborated with project directors, managers, and clients to align on goals and address challenges.
Education
Bachelor of Arts - Finance
University of Arizona Global Campus
10.2025
Skills
- Strategic planning and execution
- Performance management and KPI tracking
- Cross-functional collaboration
- Process optimization
- Culture building and employee engagement
- Change management
- Operational planning
Awards
- Cox Automotive Excellence Award nominee, 2024, Continuous Improver
- NextGear Capital MVP Power Driver Award, 2018
Timeline
Manager, Floorplan Services
NextGear Capital
12.2024 - Current
Supervisor, Floorplan Services
NextGear Capital
12.2019 - 12.2024
Lending Services Representative II, Legal Administration
NextGear Capital
03.2019 - 12.2019
Floorplan Services Advisor (Senior Specialist)
NextGear Capital
02.2017 - 03.2019
Floorplan Specialist
NextGear Capital
10.2015 - 02.2017
Supervisor
Abt SRBI
04.2013 - 10.2015
Bachelor of Arts - Finance
University of Arizona Global Campus
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