Michaela Hill
Bloomington
Summary
Dedicated professional with a strong focus on enhancing customer satisfaction through high-quality food offerings. Skilled in training and motivating teams to elevate performance and achieve operational excellence. Demonstrated expertise in team leadership, effective time management, and multitasking capabilities.
Overview
4
4
years of professional experience
Work History
FOH Trainer
Chick-fil-A
Bloomington
09.2022 - Current
- Trained new hires and existing team members on Chick-fil-A operations to ensure operational efficiency.
- Instructed staff on precise cash handling techniques while enforcing security protocols.
- Coached team members in strategies for enhancing performance and customer relations.
- Fostered a positive work environment through effective communication, motivation, and support.
FOH Team Member
Chick-fil-A
Avon
08.2021 - Current
- Packaged and bagged cooked food and prepared items efficiently.
- Collaborated with team to ensure timely service delivery.
- Explained menu items and took orders according to instructions.
- Greeted guests upon arrival, cultivating a warm atmosphere.
Education
Bachelor of Arts - Psychology
Indiana University, Bloomington
Bloomington, IN05-2027
Skills
- Employee training
- Decision-making
- Customer service
- Multitasking
- Team collaboration
- Dependable and responsible
- Conflict resolution
- Effective communication
Timeline
FOH Trainer
Chick-fil-A
09.2022 - Current
FOH Team Member
Chick-fil-A
08.2021 - Current
Bachelor of Arts - Psychology
Indiana University, Bloomington
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