Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Kiess-Davidson

Columbus

Summary

Organized and action-oriented Administrative professional with proven experience in managing office operations, providing comprehensive administrative support, and ensuring accountability. Adept at data management, report generation, communication, and customer service. Seeking to leverage collaborative teamwork and problem-solving skills to support a dynamic team at Cummins, aligning with values of Excellence and Teamwork.

Overview

7
7
years of professional experience

Work History

Office Administrator

Clear Choice Chiropractic & Massage
Columbus
02.2022 - Current
  • Managed daily office operations, including scheduling, patient intake, records management, and communication with patients via phone, email, and in-person, providing a welcoming customer focus.
  • Analyzed and sourced office inventory, implementing cost-reduction strategies and maintaining optimal supply levels to ensure continuous operations.
  • Supervised, trained, and evaluated staff members, acting as an informal resource for colleagues with less experience, fostering a collaborative team environment focused on customer service and efficiency.
  • Implemented new office policies and procedures resulting in streamlined workflows by collaborating with management.
  • Collected, analyzed, and reported daily and weekly data to track patient retention and support business growth initiatives.
  • Managed calendars and scheduled meetings, events, and conference calls

Office Manager

Kelsay’s Automotive
Columbus
08.2018 - 03.2022
  • Provided high-quality customer service by greeting customers, addressing inquiries, and managing scheduling and payment processes.
  • Coordinated communication flow by managing mail, email, and telephone calls for the facility.
  • Managed inventory by analyzing sourcing options, purchasing parts at reduced costs, and distributing them to shop staff.
  • Created work orders and delegated tasks to staff3, ensuring services were completed efficiently and accurately according to company standards.
  • Oversaw and analyzed shop data to evaluate performance and identify areas for improvement in systems and processes.
  • Reconciled vendor accounts and created customer invoices, managing payment collection

Education

High School Diploma -

Cimarron Jr/Sr High School
Cimarron, KS
06-2011

Some College (No Degree) - Medical/Clinical Assistant

Western Tech College
El Paso, TX

Skills

Hard Skills:

  • MS Office (Word, PowerPoint, Excel, Outlook, OneNotes)
  • Computer Literacy
  • Inventory Management
  • Data Entry and Management (Databases, Spreadsheets)
  • Report Generation (Statistical reports, Performance reports)
  • Accounting Systems (Payment processing, Invoice reconciliation, Purchase orders)

Soft Skills:

  • Communicates Effectively (Clear/Concise Written and Verbal Communication)
  • Customer Focus (Customer Service)
  • Action Oriented
  • Plans and Aligns (Organized, Time Management)
  • Ensures Accountability
  • Collaborates (Collaborative Teamwork)
  • Data Analytics (Analytical/Critical Thinking, Assessing Data)
  • Data Communication and Visualization
  • Problem-Solving

Timeline

Office Administrator

Clear Choice Chiropractic & Massage
02.2022 - Current

Office Manager

Kelsay’s Automotive
08.2018 - 03.2022

High School Diploma -

Cimarron Jr/Sr High School

Some College (No Degree) - Medical/Clinical Assistant

Western Tech College

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Michaela Kiess-Davidson