Michaelene Sperry
Highland
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Franciscan Physician Network
11.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Responded to inquiries by directing calls to appropriate personnel.
Casino Dealer
Ameristar Casino Resort Spa
07.2015 - 07.2022
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Atomic Pathology Specimen Processor
Alverno Clinical Laboratories
01.2012 - 01.2015
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
Phlebotomist
Alver
01.2005 - 01.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Monitored supply levels and placed orders for laboratory supplies.
Phlebotomist
South Shore Hospital
01.2002 - 01.2005
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Monitored supply levels and placed orders for laboratory supplies.
Education
General
George Washington High School
Chicago06-1996
Skills
- Customer service
- Data entry
- Registration and scheduling
- Punctual and hardworking
- Money handling
- Multitasking and organization
- Healthcare industry
Timeline
Patient Service Representative
Franciscan Physician Network
11.2022 - Current
Casino Dealer
Ameristar Casino Resort Spa
07.2015 - 07.2022
Atomic Pathology Specimen Processor
Alverno Clinical Laboratories
01.2012 - 01.2015
Phlebotomist
Alver
01.2005 - 01.2012
Phlebotomist
South Shore Hospital
01.2002 - 01.2005
General
George Washington High School
Similar Profiles
Lauren AshbyLauren Ashby
Medical Assistant at Franciscan Physician NetworkMedical Assistant at Franciscan Physician Network
Hannah BickersHannah Bickers
Medical Assistant at Franciscan Physician NetworkMedical Assistant at Franciscan Physician Network
Valerie BoromisaValerie Boromisa
Outpatient Therapist at Franciscan Physician NetworkOutpatient Therapist at Franciscan Physician Network
Kelsie NealKelsie Neal
Surgery Scheduler at Franciscan Physician NetworkSurgery Scheduler at Franciscan Physician Network
Joshua HamiltonJoshua Hamilton
Production Supervisor at Basler ElectricProduction Supervisor at Basler Electric