Michael Scott Pemberton
Ellettsville
Summary
Senior Operations Manager with extensive experience in ERP implementation and HACCP compliance at Troyer Foods. Demonstrated ability to streamline processes and enhance efficiency while leading teams and promoting a culture of safety. Expertise in performance analysis and employee training, resulting in significant operational excellence and productivity improvements.
Overview
38
38
years of professional experience
Work History
Senior Operations Manager
Troyer Foods, Raydia Food Group
Bloomington
01.2019 - Current
- Oversee inbound and outbound operations, including facility maintenance, for a full-service food distributor.
- Manage payroll, HACCP compliance, sanitation protocols, and union relationships.
- Led the successful launch of a new ERP and WMS system in May 2025; served as Area Champion for training and SOP development.
- Act as a liaison between procurement, sales, and transportation teams to streamline operations.
- Streamlined operational processes to enhance efficiency across distribution channels.
- Implemented safety protocols to maintain compliance and promote workplace safety.
- Trained and mentored staff on operational best practices and performance standards.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Supervised, assisted and coached other operations managers.
- Created reports on key performance indicators to track progress against objectives.
Operations Supervisor
KeHE Distributors
Bloomington
12.2013 - 06.2018
- Supervised a production team in a food distribution warehouse, ensuring operational efficiency.
- Monitored production standards, coached employees, and maintained safe food handling protocols.
- Oversaw shipping operations, facility housekeeping, and maintenance while driving safety awareness.
Operations Supervisor
MDV SpartanNash
Bloomington
06.2011 - 10.2013
- Managed a distribution center team, providing coaching, safety training, and PTO oversight.
- Executed company policies through Performance Feedback sessions, optimizing warehouse efficiency.
- Led initiatives in warehouse shrink reduction, shipping and receiving management, and sanitation improvement.
Operations Supervisor
KeHE Distributors – Tree of Life
Bloomington
11.2008 - 05.2011
- Directed a production team in a food distribution warehouse, ensuring compliance with industry standards.
- Supervised employee training, safety protocols, facility housekeeping, and shipping operations.
Operations Supervisor
Anheuser-Busch
Sylmar
10.2001 - 11.2006
- Managed inventory control operations, including physical inventory reconciliation, stock rotation, and quality control.
- Oversaw warehouse personnel, driver load check-ins, and safety compliance.
- Provided coaching and training to assistant supervisors, ensuring operational consistency.
Material Coordinator
General Electric
02.1994 - 06.2001
- Maintained material flow in a large manufacturing environment, ensuring accurate stock availability.
- Conducted inventories, trained material handlers, and contributed to safety policy development.
Staff Sergeant, Supply
US Army Reserves
01.1988 - 01.1995
- Managed unit supply operations for a Drill Sergeant Training Division, supporting basic training programs.
- Oversaw weapons and field equipment maintenance, ensuring readiness for training activities.
Education
High School Diploma -
Bloomington High School North
Bloomington, IN06.1988
Skills
- Operations management
- HACCP compliance
- Payroll administration
- ERP implementation
- Supply chain coordination
- Performance analysis
- Employee training
- Process improvement
- Team leadership
- Union negotiation
- Project management
- Problem solving
- Cross-functional coordination
- Distribution management
- Technology integration
- Productivity improvement
- KPI tracking
- KPI reporting
- Workforce planning
- Facility management
- Employee coaching
- Forecasting
- Scheduling
- Systems implementation
- Performance management
Awards
- Successfully completed the Basic Non-Commissioned Officer Course.
- Recipient of three Army Achievement Medals and two Army Reserves Achievement Medals for outstanding performance in Army Supply management.
Affiliations
- Annual Volunteer with C.A.S.T for Kids organization.
Timeline
Senior Operations Manager
Troyer Foods, Raydia Food Group
01.2019 - Current
Operations Supervisor
KeHE Distributors
12.2013 - 06.2018
Operations Supervisor
MDV SpartanNash
06.2011 - 10.2013
Operations Supervisor
KeHE Distributors – Tree of Life
11.2008 - 05.2011
Operations Supervisor
Anheuser-Busch
10.2001 - 11.2006
Material Coordinator
General Electric
02.1994 - 06.2001
Staff Sergeant, Supply
US Army Reserves
01.1988 - 01.1995
High School Diploma -
Bloomington High School North
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