Summary
Overview
Work History
Skills
Certification
Accomplishments
Education
Personal Information
Disclaimer
Timeline
Receptionist
Micheal Jayanth Rajan. A

Micheal Jayanth Rajan. A

Senior Analyst
Chennai,Tamil Nadu

Summary

Thorough Senior Analyst with over a 15-year background in backoffice operations. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management. Expertise in handling a diverse range of operations - entailing operations, training and quality. Skilled in Vendor Management, Project Management. and Stakeholder Relationship.

Overview

16
16
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Senior Analyst, Shared Services – Business Operations

FedEx Express International
2 2019 - Current
  • Managing service partner’s (Accenture and WNS) delivery performance across all Business Operations processes of TNT

Client Manager

RR Donnelley
01.2017 - 02.2019
  • Managed a Commercial Print team of 31 (27 Graphic designers & 4 Supervisors) since Jan 2018 till Feb 2019

Associate Client Manager

RR Donnelley
01.2015 - 12.2016
  • Handled a team with an overall strength of 17

Subject Matter Expert

RR Donnelley & Sons
01.2013 - 12.2014
  • Handled a team with an overall strength of 18

Senior Customer Support Representative

RR Donnelley & Sons
01.2012 - 12.2012
  • Responsible for monitoring and releasing holds from the online orders placed by RRD customers

Customer Support Representative

RR Donnelley & Sons
05.2010 - 12.2011
  • Worked in an inbound (call center) customer service campaign (for RR Donnelley customers)

Senior Customer Service Representative

Allsec Technologies Limited
01.2010 - 04.2010
  • Was part of a telemarketing campaign for a reputed bank

Customer Service Representative

Allsec Technologies Limited
05.2008 - 01.2010
  • Was part of a telemarketing campaign for a reputed bank

Skills

Continuous Improvement

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Certification

Quality Driven Management Expert (QDM Expert) – A quality initiative driven by FedEx with certification from ASQ

Accomplishments

Multiple Award winner for Customer Service and Process Excellence

Managing the performance of 600 member team across business operations tower


Education

MBA - Human Resource Management

Loyola College & Pondicherry University
Chennai, TN
01.2009 - 04.2011

Bachelor of Science - Statistics

Loyola College
Chennai, TN
01.2005 - 04.2008

Higher Secondary - undefined

Madras Christian College Higher Secondary School
Chennai, TN
01.2004 - undefined

Personal Information

  • Father's Name: L. C. Antony Rajan
  • Mother's Name: A. Ave Maria Jacqueline
  • Date of Birth: 05/28/1985
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby assure that all the above furnished details are true to the best of my knowledge.

Timeline

Client Manager

RR Donnelley
01.2017 - 02.2019

Associate Client Manager

RR Donnelley
01.2015 - 12.2016

Subject Matter Expert

RR Donnelley & Sons
01.2013 - 12.2014

Senior Customer Support Representative

RR Donnelley & Sons
01.2012 - 12.2012

Customer Support Representative

RR Donnelley & Sons
05.2010 - 12.2011

Senior Customer Service Representative

Allsec Technologies Limited
01.2010 - 04.2010

MBA - Human Resource Management

Loyola College & Pondicherry University
01.2009 - 04.2011

Customer Service Representative

Allsec Technologies Limited
05.2008 - 01.2010

Bachelor of Science - Statistics

Loyola College
01.2005 - 04.2008

Higher Secondary - undefined

Madras Christian College Higher Secondary School
01.2004 - undefined

Senior Analyst, Shared Services – Business Operations

FedEx Express International
2 2019 - Current
Micheal Jayanth Rajan. ASenior Analyst