Michell D'souza
Mumbai
Summary
Dynamic sales professional with a proven track record at First Source, excelling in customer service and upselling strategies. Adept at collaborating with diverse teams to drive innovative solutions, enhancing performance and customer satisfaction. Skilled in problem-solving and leveraging sales techniques to achieve outstanding results in a competitive environment.
Overview
2026
2026
years of professional experience
2026
2026
years of post-secondary education
Work History
First source
Sr advisor
Mumbai
11.2021 - Current
- Taking calls inbound making sales on product like broadband internet, TV,
- Sim, making package on tv channel if customer don't require any package downgrade the package with their permission.
- Suggesting coustomer for new add on packages
- Upsells on other products too.
First source
Michelle Dsouza
Mumbai
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Maharashtra English High School
Mumbai, IndiaSkills
- Customer service
- Sales techniques
- Team collaboration
- Problem solving
Languages
English
First Language
English
Beginner (A1)
A1
Accomplishments
- Yes I have received but not awards appreciation on calls from clients as well as coustomer
- I have also received target and got gifts too
Timeline
First source
Sr advisor
11.2021 - Current
First source
Michelle Dsouza
Maharashtra English High School