Michelle Aranowski
Physician & Provider Sourcing Specialist
Indianapolis
Summary
• Seeking career progression within our FPN Physician and Provider Services Team from sourcing specialist to provider liaison while maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
• Goal-oriented and results driven physician and provider sourcing and recruitment professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
• Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Will leverage traditional and online methods to bring in top talent.
• Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Physician and Provider Sourcing Specialist
Franciscan Physician Network
09.2021 - Current
- Developed and maintained long-term partnerships with healthcare search firms by consistently monitoring physician candidates leads and excellent customer service.
- Collaborated with liaisons to identify ideal physician candidates for specific roles and locations.
- Worked closely with internal stakeholders to understand their unique staffing needs and provided customized job posting solutions accordingly.
- Maintained open communication lines with both job seekers and stakeholders during the recruitment process, fostering trust and transparency.
- Enhanced recruitment process by streamlining candidate sourcing and selection techniques.
- Assisted in developing employer branding materials that showcased organizational culture, attracting top physician talents.
- Improved interview-to-hire ratio by implementing thorough screening and interviewing processes.
- Organized recruitment events such as job fairs and conferences to source talented physician candidates effectively.
- Leveraged social media platforms to engage with potential physician candidates actively.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone screens to assess applicants relevant knowledge, skills, experience and aptitudes..
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with directors and departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Licensed Insurance Producer and Team Lead
Liberty Mutual
05.2001 - 04.2021
- Calculated quotes and educated potential clients on insurance options.
- Maintained high standards of customer service by building relationships with clients.
- Set up policies and completed all documentation.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Performed administrative tasks, including policy renewal and record retention.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Provided information in promotion of insurance packages, including features, policies and relative advantages.
- Maintained detailed records of customer information and policy sales.
- Adhered to all regulations for insurance sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Provided coverage option information to assist clients in protecting assets.
- Provided quotes and promoted products for various insurance products, including building, contents and vehicle insurance.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Generated sales by recommending policies and add-ons.
- Built relationships with clients through active listening and talents to provide excellent service.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Provided detailed information about company insurance products.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Acted as emotional support for customers experiencing catastrophic situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Reported policy changes and company conditions affecting customer satisfaction.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
Education
Bachelor Of Science - Business
Augusta State University
Augusta, GA 09.1992 - 06.1996
Skills
Proficient with WorkDay software to track candidates, create job requisitions, and update job postings
Working with search firm recruitment partners to generate leads & improve marketing skills
Attending off-site marketing events & career fairs to attract talent & generate leads
Performance as a peer-to-peer learning where I coached & mentored colleagues with their skills & development
Background Checks
Follow-up Skills
Cold-calling
Healthcare Industry Knowledge
Onboarding Processes
Outbound Calling
Partnership Development
Talent management
Talent Acquisition
Process Improvement
Online Job Boards
Team Collaboration
Recruiting and Sourcing
Pre-screening candidates
Networking
Cross-Functional Teamwork
Candidate pipeline management
Job fairs planning
Candidate vetting
Candidate Sourcing
Contract Negotiation
Candidate tracking
Time Management
Excel spreadsheets
Assessing qualifications
Client Relationship Management
Recruitment strategy development
Timeline
Physician and Provider Sourcing Specialist
Franciscan Physician Network
09.2021 - Current
Licensed Insurance Producer and Team Lead
Liberty Mutual
05.2001 - 04.2021
Bachelor Of Science - Business
Augusta State University
09.1992 - 06.1996
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