Michelle Centers
Indianapolis
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Badging Manager at Rolls-Royce
Allied Universal Security Services
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recommend improvements in security systems and procedures.
- Monitored use of data files and regulated access to protect secure information.
- Created employee badges for proper identification and gave approved access.
- Processed/Approved Access Request for Employees.
- Verify Citizenship and protect PPI.
- Complete Reports and Audits in the system.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Train employees and provide helpful knowledge.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Receptionist Administrator at Rolls-Royce
ISS Facility Services
03.2022 - 02.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
City Letter Carrier
USPS, United States Postal Service
03.2018 - 03.2020
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Planned and cased mail in sequence of delivery for designated route.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Customer Service Representative
Speedway
09.2015 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Janitorial Lead
Yeager Properties
04.2014 - 08.2015
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
Education
Bachelor of Science - Organizational Leadership
University of Indianapolis
Indianapolis, IN08-2025
Associate of Science - Early Childhood Education
Ivy Tech Community College of Indiana
Indianapolis, IN05.2017
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2012
Skills
- Identifying and Safeguarding Personally Identifiable Information (PII) Training
- DoD Controlled Unclassified Information (CUI) Training
- Cybersecurity Awareness Training
- Citizenship Verification Training
- Attentive and Observant
- Cooperative Attitude
- Administrative Support
- Customer service
- Time management
- Decision-making
Timeline
Badging Manager at Rolls-Royce
Allied Universal Security Services
02.2023 - Current
Receptionist Administrator at Rolls-Royce
ISS Facility Services
03.2022 - 02.2023
City Letter Carrier
USPS, United States Postal Service
03.2018 - 03.2020
Customer Service Representative
Speedway
09.2015 - 03.2017
Janitorial Lead
Yeager Properties
04.2014 - 08.2015
Bachelor of Science - Organizational Leadership
University of Indianapolis
Associate of Science - Early Childhood Education
Ivy Tech Community College of Indiana
High School Diploma -
Ben Davis High School
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