Michelle Gillespie
Indianapolis
Overview
5
5
years of professional experience
Work History
Owner/Operator
Cleaning Perfection
Indianapolis
03.2015 - 07.2020
- Managed daily operations of residential and commercial cleaning services.
- Trained and supervised cleaning staff to ensure quality service delivery.
- Developed cleaning schedules based on client needs and preferences.
Skills
- Operational management
- Staff training
- Quality assurance
- Client scheduling
- Inventory management
- Customer service
- Team leadership
- Performance evaluation
- Financial management
- Regulatory compliance
- Time management
- Problem solving
- Communication skills
- Conflict resolution
- Sales strategy
- Finance management
- Cashflow management
- Hiring
- Preventative maintenance
- Operations management
- Pricing strategy development
- Operational reporting
- Business planning
- Human resources oversight
- Strategic planning
- Personnel management
- Performance analysis
- Human resources
- Client relationship management
- Profit optimization
- Sales negotiation
- Financial reporting
- Marketing strategy development
- Sales strategy development
- Financial planning
- Negotiation
- Documentation and reporting
- Vendor negotiation
- Cost management
- Marketing expertise
- Recruiting and hiring
- Relationship management
- Staff training and development
- Risk management
- Staffing
- Operations oversight
- Business operations management
- Payroll processing
- Budget development
- Load security
- Hazardous materials endorsement
- Vehicle inspections
- Efficient trip planner
- Loading and unloading
- Decision-making
- Dependable and reliable
- Adherence to regulations
- Order picking and processing
- Basic computer literacy
References
References available upon request.
Timeline
Owner/Operator
Cleaning Perfection
03.2015 - 07.2020