Michelle Humes
Jeffersonville
Summary
Experienced Parts Specialist excelling in inventory management and customer service. Known for effective communication and problem-solving skills that enhance team collaboration and streamline supply chain processes.
Overview
30
30
years of professional experience
Work History
Parts Specialist
JCPS
Louisville
04.2008 - 05.2026
- Managed inventory of parts and supplies for efficient operations.
- Guided customers in selecting appropriate parts and accessories to meet their needs.
- Processed orders and coordinated timely shipping with suppliers to ensure prompt delivery.
- Maintained accurate inventory records to support operational efficiency and prevent stock discrepancies.
- Responded to customer inquiries regarding product availability and specifications.
- Conducted regular audits to ensure inventory accuracy and compliance.
- Collaborated with team members to improve parts ordering processes.
- Provided training to new staff on inventory management systems and procedures.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts based on vendor requests.
Parts sales person
Uhh Truck Sales
Louisville
07.1996 - 04.2008
- Managed inventory of parts and supplies for efficient operations.
- Assisted customers in selecting appropriate parts and accessories.
- Processed orders and coordinated shipping with suppliers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
Jeffersonville High School
Jeffersonville, IN05-1991
Skills
- Inventory management
- Order processing
- Supply chain coordination
- Customer service
- Product knowledge
- Parts ordering
- Problem solving
- Effective communication
- Team collaboration
- Parts documentation
Timeline
Parts Specialist
JCPS
04.2008 - 05.2026
Parts sales person
Uhh Truck Sales
07.1996 - 04.2008
Jeffersonville High School