Michelle Jordan

Manage multiple tasks including computer and multi-line phone requests, participate in interdepartmental projects, and maintain clinical information in health management systems. Helped troubleshoot patient-facing systems (EMRs, patient portals). Assisted colleagues with navigating healthcare software. Provided technical assistance to patients over the phone. Streamlined the prior authorization process, reducing wait times and improving overall efficiency. Assisted in maintaining compliance with changing regulations and policies by staying up-to-date on industry trends and best practices. Promoted a culture of continuous improvement within the Prior Authorization department by regularly reviewing processes and making recommendations for optimization.

Developed and implemented nursing policies to ensure patient safety/Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner/Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation/Project Management. Managed patient inquiries related to scheduling, billing, and system use, demonstrating high attention to detail and problem-solving abilities. Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns. Oversaw and approved recruitment, hiring and orientation of new nursing staff. Ensured regulatory compliance by staying current on industry standards and updating policies accordingly. Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.

Supervise staff and 107 residents' medication administration, admitting residents, auditing charts, creating care plans, ICD-10 codes, utilization review, medical terminology, and assessing appropriateness of care to residents based on facility policies and guidelines.

Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities. Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards. Managed patient inquiries related to scheduling, billing, and system use, demonstrating high attention to detail and problem-solving abilities.