Summary
Overview
Work History
Education
Skills
Certification
Training
Personal Information
Timeline
Michelle Kiny

Michelle Kiny

Human Resource & Executive Assistant
Mumbai,MH

Summary

Experienced Technical Lead with 18+ years in UK Pension Administration, Training, and Project Management. Skilled in process improvement, data analysis, mentoring, and customer service. Strong leadership, communication, and analytical abilities with a track record of driving business improvement initiatives.

Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

19
19
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Assistant HR cum Executive Assistant

Evans Electric Ltd
07.2025 - Current
  • Supporting HR functions including onboarding, employee engagement, and record management.
  • Assisting senior management with scheduling, documentation, and administrative coordination.
  • Liaising with internal departments and external stakeholders for smooth communication.
  • Supporting office operations and managing confidential correspondence.

Technical Lead

Aptia Group India Private Limited
03.2024 - 06.2025
  • Manage end-to-end project lifecycle including data analysis, costing, and project ownership.
  • Train and mentor new team members; develop and maintain Standard Operating Procedures (SOPs).
  • Collaborate with UK counterparts for member tracing using Lexis Nexis.

Technical Lead

Marsh McLennan Global Services India Limited (MMGS)
09.2020 - 03.2024
  • Built and maintained retirement calculators in collaboration with India and UK teams.
  • Generated process improvement ideas to optimize operations and reduce FTE.
  • Led data validation projects; maintained documentation accuracy.
  • Managed pension-related technical queries to support administrative teams and meet SLA targets.
  • Handled GMPE reconciliation and correspondence with pensioners.

Senior Executive

Tata Consultancy Services
08.2018 - 09.2020
  • Supported migration to BANCS system; tested cases and escalated issues.
  • Assisted in resolving unmatched transactions post-migration.
  • Managed complaints and post-settlement breach cases.

Senior Executive

Capita India Pvt Ltd
10.2008 - 07.2018
  • Conducted quality audits and assessments for team performance.
  • Trained new joiners and facilitated process improvement initiatives.
  • Handled cross-functional roles in Group Pension and New Business.
  • Interacted with UK client teams for updates and training delivery.

Executive

Max New York Life Insurance Pvt Ltd
08.2006 - 05.2007
  • Managed customer documentation and training for tele-calling teams.
  • Handled direct client interactions.

Education

Bachelor of Commerce - Banking & Insurance

S.I.E.S College of Commerce And Economics, Mumbai, India
01.2006

Higher Secondary Certificate - H.S.C

S.N.D.T College, Mumbai, India
01.2003

Secondary School Certificate - S.S.C

Canossa Convent High School, Mumbai, India
01.2001

Skills

UK Pension Schemes (DB/DC), Project Management, Data Analysis & Validation, Process Improvement & SOP Creation, Client Relationship Management, Training and Development, Query Management, Advanced MS Office (Excel, Word, PowerPoint)

Certification

PMI Award in Pensions Essentials (APE)

Training

  • Advanced MS Excel (VLOOKUP, HLOOKUP)
  • Tally ERP9
  • SWIFT India Certification (NIIT)

Personal Information

  • Date of Birth: 25th March 1984
  • Nationality: Indian

Timeline

Assistant HR cum Executive Assistant - Evans Electric Ltd
07.2025 - Current
Technical Lead - Aptia Group India Private Limited
03.2024 - 06.2025
Technical Lead - Marsh McLennan Global Services India Limited (MMGS)
09.2020 - 03.2024
Senior Executive - Tata Consultancy Services
08.2018 - 09.2020
Senior Executive - Capita India Pvt Ltd
10.2008 - 07.2018
Executive - Max New York Life Insurance Pvt Ltd
08.2006 - 05.2007
S.I.E.S College of Commerce And Economics - Bachelor of Commerce, Banking & Insurance
S.N.D.T College - Higher Secondary Certificate, H.S.C
Canossa Convent High School - Secondary School Certificate, S.S.C

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Michelle KinyHuman Resource & Executive Assistant