Michelle Kiny
Human Resource & Executive Assistant
Mumbai,MH
Summary
Experienced Technical Lead with 18+ years in UK Pension Administration, Training, and Project Management. Skilled in process improvement, data analysis, mentoring, and customer service. Strong leadership, communication, and analytical abilities with a track record of driving business improvement initiatives.
Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
19
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Assistant HR cum Executive Assistant
Evans Electric Ltd
07.2025 - Current
- Supporting HR functions including onboarding, employee engagement, and record management.
- Assisting senior management with scheduling, documentation, and administrative coordination.
- Liaising with internal departments and external stakeholders for smooth communication.
- Supporting office operations and managing confidential correspondence.
Technical Lead
Aptia Group India Private Limited
03.2024 - 06.2025
- Manage end-to-end project lifecycle including data analysis, costing, and project ownership.
- Train and mentor new team members; develop and maintain Standard Operating Procedures (SOPs).
- Collaborate with UK counterparts for member tracing using Lexis Nexis.
Technical Lead
Marsh McLennan Global Services India Limited (MMGS)
09.2020 - 03.2024
- Built and maintained retirement calculators in collaboration with India and UK teams.
- Generated process improvement ideas to optimize operations and reduce FTE.
- Led data validation projects; maintained documentation accuracy.
- Managed pension-related technical queries to support administrative teams and meet SLA targets.
- Handled GMPE reconciliation and correspondence with pensioners.
Senior Executive
Tata Consultancy Services
08.2018 - 09.2020
- Supported migration to BANCS system; tested cases and escalated issues.
- Assisted in resolving unmatched transactions post-migration.
- Managed complaints and post-settlement breach cases.
Senior Executive
Capita India Pvt Ltd
10.2008 - 07.2018
- Conducted quality audits and assessments for team performance.
- Trained new joiners and facilitated process improvement initiatives.
- Handled cross-functional roles in Group Pension and New Business.
- Interacted with UK client teams for updates and training delivery.
Executive
Max New York Life Insurance Pvt Ltd
08.2006 - 05.2007
- Managed customer documentation and training for tele-calling teams.
- Handled direct client interactions.
Education
Bachelor of Commerce - Banking & Insurance
01.2006
Higher Secondary Certificate - H.S.C
01.2003
Secondary School Certificate - S.S.C
01.2001
Skills
UK Pension Schemes (DB/DC), Project Management, Data Analysis & Validation, Process Improvement & SOP Creation, Client Relationship Management, Training and Development, Query Management, Advanced MS Office (Excel, Word, PowerPoint)
Administrative support
Executive support
Office management
Information confidentiality
Customer service
Business administration
Travel coordination
Office administration
Meeting planning
Interpersonal communication
Certification
PMI Award in Pensions Essentials (APE)
Training
- Advanced MS Excel (VLOOKUP, HLOOKUP)
- Tally ERP9
- SWIFT India Certification (NIIT)
Personal Information
- Date of Birth: 25th March 1984
- Nationality: Indian
Timeline
Assistant HR cum Executive Assistant - Evans Electric Ltd
07.2025 - Current
Technical Lead - Aptia Group India Private Limited
03.2024 - 06.2025
Technical Lead - Marsh McLennan Global Services India Limited (MMGS)
09.2020 - 03.2024
Senior Executive - Tata Consultancy Services
08.2018 - 09.2020
Senior Executive - Capita India Pvt Ltd
10.2008 - 07.2018
Executive - Max New York Life Insurance Pvt Ltd
08.2006 - 05.2007
S.I.E.S College of Commerce And Economics - Bachelor of Commerce, Banking & Insurance
S.N.D.T College - Higher Secondary Certificate, H.S.C
Canossa Convent High School - Secondary School Certificate, S.S.C