Michelle Mannays
Summary
To effectively participate in an Organization and achieve the goals of the Organization by applying my theoretical and practical knowledge and problem-solving skills. Thus, continuously enhance my skills and mutually progress with the firm. Forward-thinking Product Developer problem-solves and collaborates with clients and company personnel. Adept at setting long-term goals and following through with high-quality customer service and long-term relationships. Offering extensive knowledge of product based software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L2 Product expert
FULL CREATIVE
01.2022 - Current
- Handling clients product/ Business queries.
- Diagnosing and troubleshooting bugs.
- Collaborating with the Sales team, Developers and Testers.
- Collaborating along with the community team.
- Account setups and Account management.
- Handling escalations and supervisor calls.
- Client outreach program
Education
Post Graduate Diploma in Special Education (ADHD, Autism and Learning Disabilities) -
Certificate in Counseling for Teachers & Certificate in Teaching
Bachelor Of Social Work -
Madras School of Social Work (MSSW)
01.2021
Class XII -
St. Joseph's Anglo-Indian Higher Secondary School Perambur, Chennai
01.2018
Class X -
St. Joseph's Anglo-Indian Higher Secondary School Perambur, Chennai
01.2016
Skills
- SAAS Product Knowledge: In depth understanding of its features, benefits and competitive landscape
- Communication Skills: Ability to clearly and effectively communicate technical information to both technical and non-technical audiences
- Analytical Skills: Ability to analyze customer data and feedback to identify opportunities for improvement and to make data-driven decisions
- Technical Aptitude: Familiarity with technical tools and software that help support product development and customer needs
- Customer Service: Experience in providing exceptional customer service and solving complex problems for customers
- Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Team Collaboration: Experience working with cross-functional teams such as development, sales, and community to ensure product success
- Adaptability: Ability to adapt to changes in priorities, requirements, and workflows as needed to meet evolving customer needs
- Creative Problem Solving: Ability to identify and solve complex problems with creative and innovative solutions
- Passion for Learning: Eagerness to stay up-to-date on new technology, industry trends, and product advancements to ensure continued success as a Product Expert
- MS Office (Word, Excel and Powerpoint)
- Excel skills for business: Essentials
- Communication
- Leadership
- Rapport building
- Documentation
Accomplishments
- I was promoted to L2 within a year.
- Performer of the Week for two consecutive weeks in November 2023.
Certification
- Certificate course- Preparing to Manage Human Resources by University of Minnesota
- Certificate course- Supply Chain Logistics by Rutgers University of New Jersey
- The Prajnya Trust- Our city, Our rights
- MNC-Training programme on prevention of disabilities
- IAPA- HIV/AIDS training of trainers program
- Geriatric care and counseling program by Heritage Foundation, NISD, Social Justice and Empowerment, Government of India.
- Workshop on Intelligent Quotient.
- Certified in safety and first aid.
projects
Bug report and top queries of customers for the year 2023. Creating templates for various integrations on Zapier. A study on the socio-economic status and psychological well-being of acid attack survivors Field work program on women's education and economic development
Languages
English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
French
Intermediate (B1)
German
Beginner (A1)
Timeline
L2 Product expert
FULL CREATIVE
01.2022 - Current
Post Graduate Diploma in Special Education (ADHD, Autism and Learning Disabilities) -
Certificate in Counseling for Teachers & Certificate in Teaching
Bachelor Of Social Work -
Madras School of Social Work (MSSW)
Class XII -
St. Joseph's Anglo-Indian Higher Secondary School Perambur, Chennai
Class X -
St. Joseph's Anglo-Indian Higher Secondary School Perambur, Chennai
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