Michelle McIntire
Fort Wayne
Summary
Results-driven professional with a strong background in project coordination and effective communication across various management levels. Demonstrates adaptability and problem-solving capabilities, consistently enhancing student engagement and operational success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Substitute Teacher
MSD Steuben County
Fort Wayne
04.2026 - Current
- Facilitated classroom engagement and enhanced student learning during teacher's absence.
- Tailored lesson plans to address diverse student needs and learning styles.
- Managed classroom environments to facilitate effective learning experiences.
- Developed lesson plans to align with curriculum standards and student needs.
- Provided individualized support to students with diverse learning requirements.
Amazon Flex Driver
Amazon
Columbus
03.2025 - Current
- Delivered packages across designated routes in Fort Wayne, IN, ensuring timely service.
- Navigated routes using GPS and mapping software, enhancing delivery efficiency.
- Established delivery operations in Columbus, OH, then transitioned to Fort Wayne, IN.
Business Owner
Marry Me In Fort Wayne, dba The Charles Event Center
Fort Wayne
03.2014 - 07.2025
- Managed human resources functions, overseeing employee hiring, termination, and payroll coordination to ensure compliance and efficiency.
- Coordinated onboarding, training, and staffing schedules to facilitate smooth integration of new hires.
- Maintained employee records according to state regulations and protocols.
- Processed federal, state, and local taxes on a monthly, quarterly, and yearly basis.
- Handled tax documentation for federal, state, and local authorities, including annual processing of W-2s and 1099s.
- Coordinated event planning and execution for both business functions and personal occasions.
- Delivered full-service consultation and project management, guiding projects from inception to successful completion.
- Served as liaison between clients and various business units to ensure alignment.
Circuit Design Engineer
Frontier Communications
Fort Wayne
03.2012 - 09.2016
- Designs and provisions customer, network, dark fiber, and collocation circuits including basic routing network configurations
- Created layout records, ensuring data integrity of inventory record consumption.
- Initiates capacity requests and tracks for completion based on deployment commit date
- Validates orders for information accuracy based on internal company product ordering specifications
- Manages individual daily workload in alignment with revenue and customer commitments across multiple orders, systems and processes
- Resolved all issues and problematic activities related to assigned orders, maintaining operational flow.
- Documented processes and trained new hires on processes, equipment, and network architecture, facilitating issue resolution.
Project Coordinator
Frontier Communications (Formerly Verizon Communications)
Fort Wayne
06.2006 - 02.2012
- Coordinated internal departments to meet time-sensitive milestones and deliver customer-requested services ahead of target dates
- Managed personnel and material resources to ensure operational efficiency.
- Facilitated daily written and verbal communication with management, union employees, and customers to ensure alignment and clarity
- Creative problem-solving to remove roadblocks that could delay or prevent quality customer service
- Consistently recognized by management for providing superior internal/external customer service
- Coached and mentored new staff to support their development and contribute to overall business growth
Contract Administrator - Network Engineering & Planning Specialist
Verizon Communications/GTE (presently Frontier Communications)
Fort Wayne
06.1999 - 06.2006
- Contract Administration lead for securing vendor contracts for five state regions
- Coordinated customer project activity across internal departments, management, external vendors, and peer teams to ensure project alignment and timely delivery
- Evaluated and approved payments for over $5 million annually in vendor and contracting invoicing.
- Track multi-million-dollar expenses and capital budget for region
- Supervised support staff and contractor labor to maintain project schedules and deliverables
- Coordinated vendor installations from authorization through payment processing to ensure seamless execution and client satisfaction
- Secured labor and material resources to complete time-sensitive projects to customer satisfaction.
Customer Service Representative
GTE (presently Frontier Communications)
Marion
03.1993 - 06.1999
- Managed inbound residential and business customer calls in a six state region
- Resolved inquiries for service or billing issues, enhancing customer satisfaction and retention
- Processed orders for new service or changes to existing telecommunications service, ensuring accurate account updates
- Met sales targets consistently
- Maintained high annual quality assurance ratings
- Conducted peer training sessions and managed special projects to improve team knowledge and service delivery
Education
Bachelor of Science - Business Administration, Human Resource, Business Management
Indiana Tech
Fort Wayne, Indiana05-2010
Skills
- Classroom management
- Differentiated instruction
- Special education
- Project management
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Human resources management
- HR policy development
- Payroll administration
- Employee onboarding
- Circuit design
- Design specifications
- Critical thinking
Summary - At A Glance
- Passionate drive
- Motivational; energizes others
- Good judgment; self-motivated
- Excels in planning, organizing, setting objectives and setting courses of action
- Strong ability to identify, analyze and problem solve
- Quick learner and easily adapts to change
- Diplomatic liaison between all levels of management
- Confidential and dependable
- Flexible, adaptable to work under pressure in a fast-paced environment
- Team leader and strong team player with positive demeanor
- Take pride in just doing the right thing
Certification
- Indiana Substitute Teaching License
- Officiant
Timeline
Substitute Teacher
MSD Steuben County
04.2026 - Current
Amazon Flex Driver
Amazon
03.2025 - Current
Business Owner
Marry Me In Fort Wayne, dba The Charles Event Center
03.2014 - 07.2025
Circuit Design Engineer
Frontier Communications
03.2012 - 09.2016
Project Coordinator
Frontier Communications (Formerly Verizon Communications)
06.2006 - 02.2012
Contract Administrator - Network Engineering & Planning Specialist
Verizon Communications/GTE (presently Frontier Communications)
06.1999 - 06.2006
Customer Service Representative
GTE (presently Frontier Communications)
03.1993 - 06.1999
Bachelor of Science - Business Administration, Human Resource, Business Management
Indiana Tech